User Solutions: Brave Release 1.40.x

This post tries to consolidate solutions, workarounds and possible solutions across categories each major release. Minor updates and fixes released will be included. After each major release, I will just copy/paste anything that is still relevant from the older version post into the new one.

Anyone with a new solution or workaround, please post it in a reply to this topic! The help will be greatly appreciated by anyone experiencing the issue, I’m sure.

Anyone with an issue that needs a solution, please post in the appropriate category and not here.


PAYOUTS: Brave Ads Payout status

Supported regions for verifying Brave Rewards with a custodial wallet provider

FYI: Unreconciled Ads & Claim Button Payouts & Payout Issues
  1. Community members still experiencing payout issues after payouts are completed (red dot) submit a request for support using this form: Submit a request
  2. Why i cant get my all earnings? - #81 by Mattches
  3. Why everytime only half of my BAT are eligible for transfer - #8 by Mattches
  4. FYI: Rewards Payouts for “Claimed” Rewards:
    Getting less BAT since last two months - #5 by Aman_M

    Payout through claims are processed in multiple of 0.25 BAT, so your payout amount will be rounded-off.

    For eg. If your payout amount is 1.10 BAT you may get 1 BAT in claim and if your payout is 1.20 BAT, you may get 1.25 BAT in claim (multiple of 0.25). Hope it clarifies.

    If you verify with Uphold (Gemini also gets a claim button), you will get your exact reconciled payout by direct-deposit.

ISSUE [FIXED]: Infinity load in random pages ( ⇦ Slow loading or No loading)
Source: Infinity load in random pages ( ⇦ Slow loading or No loading)

Brave GitHub Issue Report:
Many users experiencing extremely slow load times (or no loading at all)
FIXED: Brave version 1.40.105 (backend)

atuchin-m commented

The issue was fixed by updating a feature config that is fetched by the browser from time to time.
Any release should works fine now.

Exception Instructions

atuchin-m commented

Guys, we recently have rolled out the feature to all audiences.
We believe you shouldn’t have this issue anymore.

If it seems you still have it, please restart the browser (to update the feature config) and check the symptoms.
The original issue had a few characteristic symptoms:

  • Absolutely blank page, no any visible content;
  • True infinite waiting loop, not a delay (nothing is changed after minutes/hours);
  • Reloading the page usually helps;
  • Disabling Shield/DeAmp doesn’t change anything;

If the symptoms don’t look like this, please file another issue.

If you are absolutely sure that you have this issue please post here:

Retired Content: Infinity Load Random Pages Workarounds

Many Tests/Workarounds that work for some users and not others. Browse the topic for more information and things you can try. Brave GitHub issue report created. Link below. You may want to track the above topic and the issue report for updates.

Workarounds:
Infinity load in random pages - #107 by fanboynz
Infinity load in random pages - #94 by 289wk


ISSUE: Cannot Verify with Uphold: Infinite Spinner/Processing Error
Possible Workaround (from Related Brave GitHub issue report #21057):

Disabling ads and reenabling fixes it but may remove the custodian linkage.

I think you can just close the rewards page and reopen another one and enable it. I don’t think a browser restart is required.

Brave GitHub Issue Report(s):
User cannot verify Rewards wallet (Uphold): infinite spinner and “processing” error modal #21719

Related issue report:
Intermittently Invalid Android Rewards Wallet #21057


ISSUE: Process crash removing/adding large RSS feeds

Workarounds:
Brave crashes after Brave News setup, any way to disable? - #3 CerealLover

Brave crashes after Brave News setup, any way to disable? - #8 Mattches

Brave GitHub Issue Report:
Process crash removing/adding large RSS feeds repeatedly


ISSUE: [ANDROID] Keep losing address bar
Source: Keep losing address bar

Workaround: Keep losing address bar - #41 by Mattches

Brave GitHub Issue Report:
[Android] Address bar disappears when New Tab is opened #22671


ISSUE: Shields Disabled by Default
Source: Shields down by default - #6 by Mattches

Workaround: Settings --> History —> Clear browsing data --> Advanced , selecting Site and Shields settings (for all time) and relaunch the browser

Brave GitHub Issue Report:
default shield-on option lost since a recent update #23214


ISSUE: Cannot Add New Favorite Top Site
Source: Cannot add new favorite top site

Workarounds:
Cannot add new favorite top site - #11 by octo3010

I can’t add favorite sites on my new tab - #5 by CerealLover

Brave GitHub Issue Report:
Using Mouse Clicks when Adding or Editing Top Sites on NTP Closes the Dialogue Box

Edit site is not working


ISSUE: Tab Titles Unreadable for Windows 8.1 Users
No workarounds at this time.

Brave GitHub Issue Report:
tab text unreadable when using certain themes/colours - follow up to #22027 #22365


Retired Content (Removed Content/Character Limit): Tab Titles Unreadable


Try This: Community Member Solutions and Workarounds

Overview & Warnings

Please note, many of these are specific solutions to specific issues provided by community members and may not work for everyone. Many others are known fixes and will work for anyone having the issue. Please, just be cautious if you try these and proceed at your own risk especially if you are adjusting system settings and not just Brave Browser settings!

Before you begin, always make sure you are updated to the latest Brave version and always backup the Brave Browser data folder preferably on an external device. You should copy the entire folder. You can restore the backup folder in the same location later if needed. You should also have a current system backup/restore point, especially if you will be changing any system settings or system config settings.

In many cases, these solutions or workarounds have been posted by several different people over time. I just picked up the one I ran across first and tried to use posts with screenshots. No disrespect intended to users who may have posted earlier. Also, if you have a post for this section (even if it is a duplicate) that provides additional information, please feel free to post it here or in a reply to this topic!

Browser Icons and Options and Displays Not Working as Expected

Drop-down menus don’t work - #2 by CerealLover

Maximize button inactive. I can't click on it - #23 by bigwillis234

How can I delete this notification? - #2 by CerealLover

Blank Captcha Display with “Brave ads paused” Solve Captcha Pop-up posted by @ffsdfsdfrewrwerwer

#hardware-media-key-handling no longer found in flags - #3 by NootNoot

Errors, Messages, & Popups on Websites
Error & Error Messages (DNS; Not Secure; Redirects; etc)

Update broke DNS? - #4 by fanboynz

Brave BrowserThe Brave browser displays all websites as "Not secure" /"This connection is not private" - #2 by 289wk

Brave BrowserThe Brave browser displays all websites as "Not secure" /"This connection is not private" - #3 by NicolasL

Unable to verify GitHub-hosted Jekyll site because "we were redirected too many times" - #4 by andrewdillonpoetry

For users encountering NET::ERR_CERT_DATE_INVALID Error - by Mattches

Error code 159 and I can't load anything on Brave - #4 by thefleshcrux

Brave update error on Windows (Error Code 3) - multi-post info

Pop-ups & Messages (Status; Notices; Dialogues; etc)

Is there a way to stop a website from opening 'Changes you made may not be saved.' dialogue? - #15 by 289wk

Brave not blocking popup notification/message - #2 by fanboynz

Performance Issues Hodgepodge (Testing, Workarounds, & Solutions)
Flickering & Freezes

Frequent flickering of the whole brave browser window! - #3 by CerealLover

Black Screen Flickering Fix w/ Hardware Acceleration Enabled posted by @robchio86

Brave Freezes [Debian] since 1.37.111 - #8 by JimB1

Youtube & Video

Youtube and video players - #3 by CerealLover

Youtube page crashes after one minute of watching: error: out of memory - #2 by fanboynz

Frames Dropped on Youtube with AMD? I finally found the fix

Brave browser video playback frame dropping on 2k 165hz screen - #2 by fanboynz

Video Card Crashes when using Brave - #4 by m4rc3llo

Brave linux no sound in videos - (multi-contributors)

Sluggish & Drops

Sluggish Since Last Update with Some Sites Freezing Completely - #2 by CerealLover

Brave is very slow. Hardware Acceleration already turned off - #2 by fanboynz

Why does Hardware Acceleration Slow Down Brave so much

Mac Users - Try Turning Hardware Acceleration ON

Brave uses a lot of resources causing fatal errors - #2 by CerealLover

High CPU During Idle Tabs or While Browsing Sometimes

Why is Brave running TEN exe's at once in task manager?

Brave Browser Wifi Connectivity Issue (Wifi works on alternative browser) - #3 by fanboynz

Screenshots (Step-by-Steps in Pictures)

A picture is worth a thousand words...

Microphone Not Detected (win11) posted by @CerealLover
Multiple Screenshots in post

Check Notifications Settings (Brave & OS)
Multiple Screenshots in post

Linguage in portuguese - #2 by CerealLover (or any language)
image

Brave is showing ads even though shield is active - #2 by CerealLover
image

Screenshots & Screen Captures ("How To")

How to take part page screen capture - #5 by JimB1

Screenshot extension missing - #2 by Perkins

Uphold Verification Error

Before you start

  1. Make sure you are updated to the latest Brave version and the OS of the device you are using is updated to the latest version
  2. Clear history/cache, exit Brave, and reopen. This works for some users without doing any additional troubleshooting.

If you have never received a payout to your Uphold account check the following.

  1. Make sure your account is verified at Uphold. Go to your profile page and there should be a verified date at the bottom.

    Example: Screenshot of a Verified Profile at Uphold
    Can’t verify and authorize the wallet, can’t connect Brave to Uphold - #2 by Impoiler
  2. Make sure all your personal information in your Uphold account is accurate and complete. For example, Uphold will verify your account with an incomplete address, but Brave needs your full address, including street number, street, city, etc.

Not receiving Brave ads fix it fast - #2 by CerealLover

can i create bats backup? - #4 by CerealLover
Note: Consider backing up entire Brave-Browser folder and not just User Data folder.

Brave "I have a sync code" button is missing - #2 by Mattches

Private window with tor never works - #2 by 289wk


Questions Answered: “How to…”

Find your Installed Brave Release version
  1. If you are looking just for the installed Brave version, you can go to brave://settings/help.
  2. For more detailed information, enter brave://version in the address bar.
    image
    Lots of useful information is displayed on this page including the current installed Brave version, your OS, your OS profile path, and lots of other useful information!
DM a moderator

Mattches and Steeven are the moderators who handle most of the rewards issues.

To send a direct message (DM) to a moderator:

  1. Click on their icon in this topic (or on the About page) then click the Message button
    -OR-
  2. You can go to your profile and create a new message in Messages.

For anything related to Ads/Rewards you should include the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (found in brave://version )
  • A screenshot of your Rewards panel in Settings --> Brave Rewards .
Discourse (Brave Community forums host)

Brave Community forums are hosted by Discourse. Discourse provides many topics that can help maneuver around Brave Community.

Brave Community UI Buttons - Tips posted by @289wk

Retired Content (Removed Content/Character Limit): “How To…”


Questions Answered: Brave rewards account is flagged - #6 by Mattches


Questions Answered: What about those Ads!?
Brave Ads FAQ

FAQ: Why am I not seeing Brave Ads?

Why don’t I see any Brave Ads after enabling them?

Regional Catalog Viewer

Catalog Viewer Plus Explained

Understanding Brave Ads Catalog Viewer by @Saoiray

Unusual activity in active campaigns in my region - #2 by Saoiray

Unusual activity in active campaigns in my region - #3 by Saoiray

Low “ptr” IC Ads preventing other IC Ads from being served by @g00z

Older post, related, with other useful info from @Saoiray.
Not earning rewards for ads

BAT per Ad Explained

BAT rewards drop from 0.01 BAT/ad to 0.001 BAT/ad

How does the 70% revenue share work regarding exchange rate flactuations?

Brave Rewards not 70% of ad revenue

Request For Comments and Code (RFC&C) Event

THEMIS RFC&C: Update #2

BasicAttentionTokenWhitePaper-4.pdf

Discussion Topics:
What determines the number of ads per hour
Can the devs increase the amount of BAT per ad, given the current prices


Selected Topics: Brave Help Center “How do I…”
There are over 50 “How do I…” documents in Brave Help Center. The link below is a search page using the “How do I” keywords. Specific documents from the search are linked in “How do I…” below.

“How do I…” Search Results (Brave Help Center)


“How do I…”
Use Shields while Browsing

Change my Privacy Settings

Block Additional Page Elements

Change Site Permissions

Manage Cookies

Clear Cookies and Site Data

Reset Brave Settings to Default

Delete my Data in Brave

Customize Top Sites on the New Tab Page

Tip Websites and Content Creators in Brave Rewards


Selected Topics: Brave GitHub

Overview for Finding Projects & Issues on GitHub (moved content/char limit reached)

GitHub Changelogs (Release Notes)

Links to current Brave version changelogs for desktop and android.

Desktop Changelog: GitHub Changelog Desktop
Android Changelog: GitHub Changelog Android

@289wk Posted a topic with additional detail about other sources of information at GitHub including release notes for iOS devices. Please reference this topic for more details: Need the following information - #2 by 289wk

In the Works: Selected GitHub Issues/Projects

Please note, if the project is planned for release (or already released) for a particular version when posting in the User Solutions topic , it will be indicated in the parenthesis at the end of the link. This will not be maintained. If you want to view the current status, you will have to go to Brave GitHub (click the link) to view current information.

UI does not scale correctly on Surface devices when keyboard is detached (tablet mode) #22901

Sync security improvements: Delete account #22884

These two are related:
The UI should allow for advanced customization #774
Desktop browser doesn’t have basic UI scaling #22716

ANNOYANCE ISSUES: Issues that create extreme irritation in some (many) users. The issue may be related to a change in functionality or something that, although it may be working as intended, is not working as the user wanted or that is actually broke but does not interfere with Brave functionality in general. Grrrrr issues in other words.


Notice This?
Various notices posted by Brave support

Supported Country Changes:
NOTICE: New region restrictions on verifying Brave Rewards with Gemini

NOTICE: New region restrictions on Uphold (very important info for users in Hawaii)

India: Verifying Brave Rewards with Uphold temporarily unavailable

Changes to Brave Ads Regional Availability

Wallet Connections are Temporarily Blocked in Turkey

Notices of Program Changes:
Notice Creators Github Account Verification Currently Disabled

Brave Complies With Apple iOS Guidelines, Will Continue to Innovate for Users and Creators They Support

Brave Referral Program Changes

General/Misc Notices:
Device Linking Limits Brave Rewards has been Removed

Goggles (beta) is now available in Brave Search


The topic (User Solutions: Brave Release 1.39.x) and this post are wiki posts. Anyone with Trust Level 1 (TL1) can edit these. The Basic Badge is TL1. If you have this badge, you can edit the topic and this post. Please, if you are not comfortable with editing, just post a reply with suggestions and/or solutions and someone will add it!

There is a character limit for Topics. If while editing you reach the limit, just remove information as needed and repost it in a new post. At the end of the section where the content was removed insert a link to the new post.

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Wiki Topic: Additional Information per Discourse Trust Levels and Editing

An example of the Basic badge is below. If you have this badge, it will be displayed in your Profile under Badges. If you click your icon, your trust level (badge label) is usually displayed at the bottom in the row of badge labels. You can click on the label to go to the badge.

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Discourse article per trust levels:
Understanding Discourse (Brave Community) Trust Levels

Edit Conflicts
An “edit conflict” notice will pop up if someone else is editing the post at the same time. You could potentially overwrite the other persons edit (or they could overwrite yours) if you save your edit during an “edit conflict” scenario. Instead of saving your edit, just cancel the edit and save it as a Draft and post it later when there is no conflict. Just make sure any new edits are displayed in the preview pane of your Draft when you pull it back up.

If new edits are not showing in your draft. Copy the information saved in your draft post, discard the draft, and click to edit the post again. Then paste the information you copied into the new edit.

Editing Plugin
There is a plugin that allows shared editing but I do not know if it is available for Brave wiki posts. Just to be on the safe side, don’t post your edit until the conflict is resolved (no one else is editing topic, just you). Apparently there is a “tell” that indicates if the plugin is enabled or not. I will try to find out more and let you know.

https://meta.discourse.org/t/discourse-shared-edits/167583

Links to previous User Solutions topics:
User Solutions: Brave Release 1.39.x
User Solutions: Brave Release 1.38.x
User Solutions: Brave Release 1.37.x


Links to Removed Content:

Selected Topics: Brave Help and PSA Topics: (Moved Content/Char Limit)

  • Brave Help Center FAQ
  • Brave Help and Resources Category
  • PSA Topics

Selected Brave GitHub Issue Reports Fixed/Implemented
User Solutions: Brave Release 1.39.x

ISSUE: Device Limit Reached: Device linking limits for Brave Rewards have been removed for Uphold and Gemini. You can now verify all your devices!

Brave GitHub Issue Report:
Implement solution for linking limits #18572
Implemented: 05/25/22 Device Limits Removed Brave version 1.39.111

ISSUE: Shields breaking text/fonts on some websites
Fixed: Brave Release 1.39.120

Brave GitHub Issue Report:
Apple Music has improper font spacing #22605 Fixed: Brave Release 1.39.120
Shields breaking text/fonts on some websites Closed: Duplicate.

ISSUE: Verified Uphold Account Disconnected/Cannot Reconnect
Closed: 06/08/22

Brave GitHub Issue Report:
[Android] Cannot verify with Uphold if user has Uphold app installed #21342
Closed: 06/08/22 Auto-corrected/No longer reproducible

Update “pending” text inside Rewards panel (“Please complete identity verification in order to start receiving Rewards #21936”) (Beta 1.39.x)
Fixed: Brave version 1.39.111

Removed Content (Character Limit)

Questions Answered: “How to…”

Add History to Sidebar

Change Settings to Open Browser to a Blank Page

Undo tab closes on Android

Sync (link to Help Center articles on Sync)

Customize New Tab Page Images

By default there are some images (currently 15) other than NTP Ads that display in rotation on opening a NTP. Instead of rotating through background images, you can upload your own image to use as the default background on a NTP. Examples and instructions are available at this Brave GitHub issue report: https://github.com/brave/brave-browser/issues/19640

Solid colours and Gradients for the NTP are still in the works. You can track the status of the issue here: https://github.com/brave/brave-browser/issues/15252

Delete a Topic or Post

You can delete a topic you created. Once deleted, it will close the topic. No one (except admins) can post a reply to a topic once it is closed.

How to delete your topic:

  1. Click image on the options at the bottom of your post.
    image
  2. Click the trashcan image to delete your post.
    image
Create a Topic in a Category or Subcategory

Every detail you can provide about your issue helps Brave Support. The more detail you provide the less time support staff have to spend requesting additional information which in turn gives them more time to consider your issue and situation!

Brave Support prefers you use their Report Templates (see below). You are more likely to receive help from both community members and support staff if you submit a detailed support request using one of the templates.

Support Templates Reference
Support Templates Reference - #3 by Mattches

  • Bug Reporting Template - Desktop
  • Bug Reporting Template - Mobile (Android / iOS)
  • Bug Reporting Template - Web Compatibility (web pages and sites experience)
  • Brave Rewards/Ads Template (for Ads / BAT / Creators / Payments / Rewards / Wallets)
Create Topic Instructions
  1. At community.brave.com main page, select (click) the category or subcategory related to your support request. Categories with their related subcategories are displayed on the left hand side of the page. If you hover over a category (or subcategory), a short description of the category will display.
  2. Read the “About Category” topic if one is pinned. Not all Categories/Subcategories have a pinned “About” topic but if it does, you should read it. Also, do a Search of the category to see if you can find topics with solutions related to your issue.
  3. Click the +New Topic button displayed in the top right of the page in the category your selected to start creating your topic (post).
    image
  4. The editor opens once + New Topic is clicked.

    Depending on the category selected, there may be instructions and a template displayed in the right side pane which will be automatically copied over to the left side pane. If there is, follow the instructions first.
Example of editor without instructions/template

Editor display without instructions/template:

Example of editor with instructions/template

Editor display with instructions/template:

  1. Create your post in the left side pane. Once you start typing, a preview of your text will display in the right side pane.
Step-by-Step
  • Enter the topic title
  • Select optional tags. Note: In some categories you must select the OS tag(s) related to your issue or your topic will not be created.
    image
  • If a template is not provided, describe the purpose of your post in as much detail as possible. Don’t assume anything!
  • If a template is provided, provide the requested information.
  • Additional Information (very helpful to supply if applicable)
    > What extensions have you added to Brave Browser? Their status (Enabled / Disabled)?
    > What Progressive Web Applications (“PWA”) are you using? Their status?
    > Do you usually open a “New Window” or a “New Private Window” when you browse and visit websites?
    > Are you using a VPN? (Is already a question in some templates, but not all)
    > What custodial account are you verified with (Gemini or Uphold)?
  1. Once completed entering the information about your issue, just click the + Create Topic button to create your post!
    image
Related Help Center Topic(s)

How do I submit a bug report?

Original Source

How to create a Bug Report posted by @289wk

Note: @289wk provided instructions per creating a topic from the main page of community.brave.com. You can do this, especially if you are an experienced user and any instructions/templates related to the category will still be available.

The instructions I provided have the user enter the category to create a topic. I think it is more beneficial for new users to actually enter the category/subcategory so they will have access to pinned topics and issue specific topics if they decide to do a search of topics. New users can do this from the main page, but I think it is more confusing to a new user to do. Please provide feedback. We can always do an edit! :grin:

This and That:
Copied over from User Solutions: Brave Release 1.39.x

Allow Brave to serve ads on my website, update - #3 by fanboynz

The background image option does not appear in the dashboard how to solve - #28 by CesarGomez

I can “type” everywhere - #5 by Mattches

Texts in the address bar are sorted from left to right - #3 by Mattches

Streams stop with every volume change - #9 by Mattches

Brave crashes when trying to move bookmarks - #17 by Mattches

Stop brave from redirecting http://localhost to https://localhost - #8 by fmarier

This and That…
Brave Release 1.40.x

1 Like

This and That…
Brave Version 1.40.x

1 Like

This and That…
Brave Version 1.40.x