Support Templates Reference

Most of the templates below can be found pre-filled text editor when you attempt to create a new topic. This page simply serves as a reference for the templates. Feel free to use these when requesting support or reporting a bug on any of our other social channels.

Bug Reporting Template - Desktop

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will not be responded to. Repeatedly posting as such will get you flagged or banned._
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Description of the issue:

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Brave Version(about:brave):

Reproducible on current live release (yes/no):

Additional Information:

Bug Reporting Template - Mobile

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will not be responded to. Repeatedly posting as such is grounds for banning. Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Description of the issue:

Steps to Reproduce (add as many as necessary):
1.
2.
3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Brave Version(about:brave):

** Android/iOS Model (what device are you using?):**

Additional Information:

Bug Reporting Template - Web Compatibility

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will be closed immediately. Repeatedly posting as such is grounds for banning._

Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
Thank you!
<---------Delete this line and everything above before posting---------->

Description of the issue

Exact URL of the website in question

Did the issue present with default Shields settings? [Default states are: Block: Ads/Trackers, 3rd Party Cookies, 3rd Party Fingerprinting Allow: Encrypt Connections enabled (HTTPS), Scripts] (yes/no)

Does the site function as expected when Shields are turned off? (yes/no)

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no)

Does the site function as expected when using Chrome? (yes/no)

What Brave version/Build are you using when you encounter the issue?(About Brave info)

5 Likes
Brave browser account
Brave Browser Problems with Adobe Flash
Website knows my location
When scrolling down in a inc.com article of an particular author, the web page goes blank?
Non-webstore extension cannot be enabled
ADDS-ON for brave
Unable to Claim Rewards after clicking button
Privacy settings
Pinned sites dissapearing
Https://translate.googleusercontent.com
Please ! fix Google translate
I can't get my bats on my cellphone for this month
Device recognition blocked default setting resets to third-party device recognition block
I have problem with display web pages
Reset Button just sits there
Shortcuts don't work on PC
Importing history, bookmarks and passwords from Chrome into Brave
Javascript disabled
Gmail cannot connect to Google
This is what I have been seeing on my account since I registered
Brave Sync Not Syncing Bookmarks on iPhone
My Wallet balance become zero?
About claim token
Disappearing shortcuts in bookmarks bar
BAT pending rewards was reduced suddently
Fuzzy Youtube videos even at highest def in Youtube settings
Can't access Youtube account with Brave
Brave is not opening some sites when mobile data is on, but it is opening when wifi is on
Error nothing display
Broken images on site compare to chrome
Brave not remembering passwords
ID can not verify
The quick buttons on the screen. how do i make them stay/go?
My New Private window with Tor
Yahoo mail can not get in
Pandora ads not being blocked
Shuffle for YouTube on Brave
"Are you still there?" Notification should have an option to be removed
Looking for help re saved addresses
I'm seeing Google Ads
Ads blocked in UK
Brave rewards not connecting
Havnt received a brave payment in 2 mnths
Para poder cobrar se necesita colocar el browser como set as default?
Brave flickering
Sites with 2FA (here: amazon) asks each time for 2FA key although set "do not ask"
Images not loading Have tried with shields off
Active tab not highlighted
Brave doesn't download files
I can't claim my monthly reward payment. what is this problem?
Account Login Problems
The browser does not start after installing the GeForce Experience graphic driver
Unable to set homepage
I don't get paid yet...why ...?
Small 'lines' and odd text on various window apps
All Fonts changed to Italic
Brave updated on my browser and my metamask is gone
Image on web page kinda blew up
How to find my account!
With VPN on cannot access pizzahut.com
"Not secure" or "Dangerous"?
Cannot download Videos
Menu Buttons (History, refresh, etc.) not showing in private window mode
Push notifications for notify.me
Tokens and activities
Delete Search History
why they haven't paid me?
Unable to sync. Can't find “I have a Sync Code” button. Brave browser stuck on "looking for device."
Unable to log in to New York Times
Java & google traslate
I have problem for tor
When closing brave
Brave en español
Bottom of browser showing images downloaded
How to get more rewards here
Hi my key doesn't work when i use brave on another device?
"Directions Source" (map source selector) not functioning
Blur issue while clicking to additional setiing
Vanishing BAT trick?/or trash
Can't login. Unable to pass Two factor authentication
Blur issue while clicking to additional setiing
Errors are showing that it not working
Authentication codes do not appear
When i open a brave browser, it shows white screen, ihave A315-41G my ram is 4GB
Can anyone help to receive my brave reward?
Expand Password Table view - Cannot read site or name - Prefer site to be visible
Turn off parental controls
Different Balances shown in uphold wallet and brave browser
Google Search URL is suspicious looking
Cant disable the built-in adblock
Adware.agent.com
Facebook videos calling
Invalid verification code
How do I change my avatar/icon?
Help 2 fa authentication
Brave Downloads
YouTube blocked
Brave Rewards Cannot open, What to do?
My reward problem
Pending balance when send uphold?
Brave fund's unavailable
I need help with my wallet!
Has the claim option been stopped since today?
Ai send tip but only receive is few
Youtube switches to light mode every once in a while
Dont apear ads verification
Youtube shows me the ads
Issue found in youtube legacy login
Why don’t show my bat token to brave browser this claim yesterday
Yahoo mail on Brave
Drupal Notice for web site
Brave will not install on my windows 10 computer
Help me brave Browser new update not support brave rewards
Help me brave Browser new update not support brave rewards
HELP tutanota email
Javascript blocker preferences is not saved as described
I didn't get my bat token it's been more than month
Facebook pages becomes unresposive can someone help me?
Search results come back in the wrong language
Returning to the last web page
Can’t crate wallet
About my coinpot in.moondoge
Web whats app not loading
Something wrong
Wrong Titles on some websites
Trouble with ATT.NET Account Logon
Why do ads keep playing on youtube !?
Location Services are wrong
Payment for failed transactions on Crypto Wallet Brave
Office 2013 won't make hyperlinks since making Brave my default browser
I migrated from opera gx to brave. pls answer my question
I have a "memory leak" and a "handle leak"
Are there any Brave 'security' settings that can affect the 'calling feature' of Google Hangouts / Call Phones from GMail?
Bookmarks not being created
Receiving ads issue
Brave permanently broke FF
R.srvtrck browser redirect only in brave. not able to reproduce in chrome or firefox
My Brave Browser Is Stuck In each Workspace I Switch to--I Cannot Move To Another Desktop without the Windows Following Me!
Pornhub won’t go into full screen on iOS
Link to brave page in amazon don't work correctly
This is i want to know
Brave Rewards / Creators problem
Browser is crashing while exporting paswords
Brave browser has stopped working on Windows
My rewards are gone
White Page when opening new tab
Help with Metamask in Brave browser will not load
Can't access .gov websites
Logitech ads on Logitech website do not play in brave
I´m not receiving announces from brave rewards
I'm not gettings ads since may
Brave crashing and help needed
Latest version of Brave slows down even with multiple tabs or windows opened
Button scroll doesnt work on linux
What is happening with the bats?
Framedrops on youtube
Go big Image View shows image top half only ( eBay site )
My transaction is stuck in "processing" for over 4 months... and won't cancel, not cool!
Star+ error 42 on brave and not on chrome
Sync only syncs my bookmarks and never brings the other items over when I check the boxes
Brave reward not claim
Ultra high CPU usage desktop
Not Receiving Rewards since Months
Exporting Bookmarks Doesn't Work
Dymo labels will not print from my Shopkeep app
BAT tonken is deleted 19 BAT no solution is given from your end
My brave stoped blocking ads
How to stop brave deleting passwords
Wifi non security
Brave Crashing Computer
I'd like to report a bug
Search Bar Disappears when in Full Screen (Mac)
Brave Crashing, Pages Will Not Restore
Bug after new update
Brave converted my pdfs to Brave browser html files AGAIN
My uphold account has been blocked and i don't know why what should I do?
“Channel will be transferred from current owner in a short time.”
“Channel will be transferred from current owner in a short time.”
Lost 75 BAT earned via Ads pulled over from months ago
Anyone have issues with Captcha?
Closing last tab closes the browser , is there any fix ? and also button to open recent closed tabs?
Upload wants to start a download
Alibaba.com crashes Brave and Chrome, but not Firefox or Internet Exporer
Certain Websites Are Not Fully Functional (such as login/account access)
Exporting passwords
All screens not visible even with shields down
Clicking on Brave Icon Does Not Open Browser
Video Problems / Zoomed in too much
Err_socks_connection_failed. PLEASE I NEED TO SOLVE THIS ISSUE
Digg.com won’t load links
Links don’t work on some websites
I can't clear my cookies and cache
Dont open old browser
Hi I cannot complete loading on iCloud again
Brave Lion in many of my files
Distorted screen images
Digg.com won’t load links
[BUG] Google Slides will not open document
Jobs at Brave page is empty
Re: How to delete a profile
How can i sign in brave browser
Youtube Sidebar is missing
Errors for any address when initializing the browser for the first time in the day
Cannot Earn BAT Token
Youtube No Longer Opens In Brave Update
Registry-Google
Unable to export images etc
Brave not applying selected PDF settings
I can't restart brave to default
GOLFNOW no Longer able to log in
Issue with vid playing on this page
Brave Crashes all the time
Bookmark Icons not showing
Give a option of direct google search like "Chrome"

How to check iOS and Brave versions

To check your iOS version, go to the Settings app, General, About. Here are some screenshots of my iPhone’s install to illustrate (click image to enlarge if needed):

To check your Brave version, open Brave, tap the “hamburger” menu in the upper left, then the gear icon in the upper left of the pop-down you get from the hamburger, then scroll to the bottom of the settings page that results. Here are more screenshots of my iPhone to illustrate (again, click to enlarge if needed):

1 Like

Brave Rewards/Ads Template

Brave Rewards/Ads template

Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:

Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??