Support Templates Reference

Most of the templates below can be found pre-filled text editor when you attempt to create a new topic. This page simply serves as a reference for the templates. Feel free to use these when requesting support or reporting a bug on any of our other social channels.

Bug Reporting Template - Desktop

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will not be responded to. Repeatedly posting as such will get you flagged or banned._
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Description of the issue:

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Brave Version(about:brave):

Reproducible on current live release (yes/no):

Additional Information:

Bug Reporting Template - Mobile

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will not be responded to. Repeatedly posting as such is grounds for banning. Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Description of the issue:

Steps to Reproduce (add as many as necessary):
1.
2.
3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Brave Version(about:brave):

** Android/iOS Model (what device are you using?):**

Additional Information:

Bug Reporting Template - Web Compatibility

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will be closed immediately. Repeatedly posting as such is grounds for banning._

Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
Thank you!
<---------Delete this line and everything above before posting---------->

Description of the issue

Exact URL of the website in question

Did the issue present with default Shields settings? [Default states are: Block: Ads/Trackers, 3rd Party Cookies, 3rd Party Fingerprinting Allow: Encrypt Connections enabled (HTTPS), Scripts] (yes/no)

Does the site function as expected when Shields are turned off? (yes/no)

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no)

Does the site function as expected when using Chrome? (yes/no)

What Brave version/Build are you using when you encounter the issue?(About Brave info)

1 Like
Brave browser account
When scrolling down in a inc.com article of an particular author, the web page goes blank?
Brave Browser Problems with Adobe Flash
Website knows my location
Non-webstore extension cannot be enabled
Pinned sites dissapearing
Small 'lines' and odd text on various window apps
Bookmark Icons not showing
Can't access Youtube account with Brave
Havnt received a brave payment in 2 mnths
Brave rewards not connecting
I'm seeing Google Ads
Brave flickering
Para poder cobrar se necesita colocar el browser como set as default?
I can't get my bats on my cellphone for this month
Pandora ads not being blocked
About claim token
My Wallet balance become zero?
This is what I have been seeing on my account since I registered
Anyone have issues with Captcha?
Account Login Problems
I can't claim my monthly reward payment. what is this problem?
Brave is not opening some sites when mobile data is on, but it is opening when wifi is on
Brave Sync Not Syncing Bookmarks on iPhone
Javascript disabled
Brave Crashes all the time
Brave doesn't download files
Https://translate.googleusercontent.com
Active tab not highlighted
Sites with 2FA (here: amazon) asks each time for 2FA key although set "do not ask"
Ads blocked in UK
I have problem with display web pages
Disappearing shortcuts in bookmarks bar
Shortcuts don't work on PC
I can't restart brave to default
Exporting passwords
Closing last tab closes the browser , is there any fix ? and also button to open recent closed tabs?
Cannot Earn BAT Token
Gmail cannot connect to Google
Registry-Google
Please ! fix Google translate
Youtube Sidebar is missing
Reset Button just sits there
Give a option of direct google search like "Chrome"
Privacy settings
Issue with vid playing on this page
GOLFNOW no Longer able to log in
Certain Websites Are Not Fully Functional (such as login/account access)
Jobs at Brave page is empty
Digg.com won’t load links
Distorted screen images
Links don’t work on some websites
Digg.com won’t load links
Err_socks_connection_failed. PLEASE I NEED TO SOLVE THIS ISSUE
Video Problems / Zoomed in too much
Clicking on Brave Icon Does Not Open Browser
All screens not visible even with shields down
Alibaba.com crashes Brave and Chrome, but not Firefox or Internet Exporer
Upload wants to start a download
Importing history, bookmarks and passwords from Chrome into Brave
Brave not applying selected PDF settings
Tokens and activities
How can i sign in brave browser
Hi I cannot complete loading on iCloud again
Errors for any address when initializing the browser for the first time in the day
Unable to export images etc
Push notifications for notify.me
Menu Buttons (History, refresh, etc.) not showing in private window mode
Cannot download Videos
"Not secure" or "Dangerous"?
With VPN on cannot access pizzahut.com
How to find my account!
Image on web page kinda blew up
Brave updated on my browser and my metamask is gone
I don't get paid yet...why ...?
Unable to set homepage
The browser does not start after installing the GeForce Experience graphic driver
Images not loading Have tried with shields off
I can't clear my cookies and cache
All Fonts changed to Italic

How to check iOS and Brave versions

To check your iOS version, go to the Settings app, General, About. Here are some screenshots of my iPhone’s install to illustrate (click image to enlarge if needed):

To check your Brave version, open Brave, tap the “hamburger” menu in the upper left, then the gear icon in the upper left of the pop-down you get from the hamburger, then scroll to the bottom of the settings page that results. Here are more screenshots of my iPhone to illustrate (again, click to enlarge if needed):

1 Like