Support Templates Reference

Most of the templates below can be found pre-filled text editor when you attempt to create a new topic. This page simply serves as a reference for the templates. Feel free to use these when requesting support or reporting a bug on any of our other social channels.

Bug Reporting Template - Desktop

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will not be responded to. Repeatedly posting as such will get you flagged or banned._
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Description of the issue:

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Brave Version(about:brave):

Reproducible on current live release (yes/no):

Additional Information:

Bug Reporting Template - Mobile

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will not be responded to. Repeatedly posting as such is grounds for banning. Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Description of the issue:

Steps to Reproduce (add as many as necessary):
1.
2.
3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Brave Version(about:brave):

** Android/iOS Model (what device are you using?):**

Additional Information:

Bug Reporting Template - Web Compatibility

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will be closed immediately. Repeatedly posting as such is grounds for banning._

Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
Thank you!
<---------Delete this line and everything above before posting---------->

Description of the issue

Exact URL of the website in question

Did the issue present with default Shields settings? [Default states are: Block: Ads/Trackers, 3rd Party Cookies, 3rd Party Fingerprinting Allow: Encrypt Connections enabled (HTTPS), Scripts] (yes/no)

Does the site function as expected when Shields are turned off? (yes/no)

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no)

Does the site function as expected when using Chrome? (yes/no)

What Brave version/Build are you using when you encounter the issue?(About Brave info)

7 Likes
Brave browser account
Brave Browser Problems with Adobe Flash
Website knows my location
Non-webstore extension cannot be enabled
ADDS-ON for brave
I can't get my bats on my cellphone for this month
Pinned sites dissapearing
The quick buttons on the screen. how do i make them stay/go?
I have problem with display web pages
Unable to Claim Rewards after clicking button
Device recognition blocked default setting resets to third-party device recognition block
Privacy settings
Https://translate.googleusercontent.com
Please ! fix Google translate
ID can not verify
My New Private window with Tor
Yahoo mail can not get in
Pandora ads not being blocked
Shuffle for YouTube on Brave
"Are you still there?" Notification should have an option to be removed
Looking for help re saved addresses
I'm seeing Google Ads
Ads blocked in UK
Brave rewards not connecting
Havnt received a brave payment in 2 mnths
Para poder cobrar se necesita colocar el browser como set as default?
Brave flickering
Sites with 2FA (here: amazon) asks each time for 2FA key although set "do not ask"
Images not loading Have tried with shields off
Active tab not highlighted
Brave doesn't download files
I can't claim my monthly reward payment. what is this problem?
Account Login Problems
The browser does not start after installing the GeForce Experience graphic driver
Unable to set homepage
I don't get paid yet...why ...?
Small 'lines' and odd text on various window apps
All Fonts changed to Italic
Brave updated on my browser and my metamask is gone
Image on web page kinda blew up
How to find my account!
With VPN on cannot access pizzahut.com
"Not secure" or "Dangerous"?
Cannot download Videos
Menu Buttons (History, refresh, etc.) not showing in private window mode
Push notifications for notify.me
Tokens and activities
Delete Search History
why they haven't paid me?
Unable to sync. Can't find “I have a Sync Code” button. Brave browser stuck on "looking for device."
Unable to log in to New York Times
Java & google traslate
I have problem for tor
When closing brave
Brave en español
Bottom of browser showing images downloaded
How to get more rewards here
Hi my key doesn't work when i use brave on another device?
"Directions Source" (map source selector) not functioning
Blur issue while clicking to additional setiing
Vanishing BAT trick?/or trash
Can't login. Unable to pass Two factor authentication
Blur issue while clicking to additional setiing
Errors are showing that it not working
Authentication codes do not appear
When i open a brave browser, it shows white screen, ihave A315-41G my ram is 4GB
Can anyone help to receive my brave reward?
Expand Password Table view - Cannot read site or name - Prefer site to be visible
Turn off parental controls
Different Balances shown in uphold wallet and brave browser
Google Search URL is suspicious looking
Cant disable the built-in adblock
Adware.agent.com
Facebook videos calling
Invalid verification code
How do I change my avatar/icon?
Help 2 fa authentication
Brave Downloads
YouTube blocked
Brave Rewards Cannot open, What to do?
My reward problem
Pending balance when send uphold?
Brave fund's unavailable
I need help with my wallet!
Has the claim option been stopped since today?
Ai send tip but only receive is few
Youtube switches to light mode every once in a while
Dont apear ads verification
Youtube shows me the ads
Issue found in youtube legacy login
Why don’t show my bat token to brave browser this claim yesterday
Yahoo mail on Brave
Drupal Notice for web site
Brave will not install on my windows 10 computer
Help me brave Browser new update not support brave rewards
Help me brave Browser new update not support brave rewards
HELP tutanota email
Javascript blocker preferences is not saved as described
I didn't get my bat token it's been more than month
Facebook pages becomes unresposive can someone help me?
Search results come back in the wrong language
Returning to the last web page
About my coinpot in.moondoge
Web whats app not loading
Something wrong
Wrong Titles on some websites
Trouble with ATT.NET Account Logon
Why do ads keep playing on youtube !?
Location Services are wrong
Payment for failed transactions on Crypto Wallet Brave
Brave reward lose
Office 2013 won't make hyperlinks since making Brave my default browser
Top line icons disappear on some sites
I migrated from opera gx to brave. pls answer my question
Passwords Wiped
I have a "memory leak" and a "handle leak"
Are there any Brave 'security' settings that can affect the 'calling feature' of Google Hangouts / Call Phones from GMail?
Bookmarks not being created
Receiving ads issue
Brave permanently broke FF
R.srvtrck browser redirect only in brave. not able to reproduce in chrome or firefox
My Brave Browser Is Stuck In each Workspace I Switch to--I Cannot Move To Another Desktop without the Windows Following Me!
Banking site not opening
Pornhub won’t go into full screen on iOS
Link to brave page in amazon don't work correctly
This is i want to know
Brave Rewards / Creators problem
Browser is crashing while exporting paswords
Brave browser has stopped working on Windows
My rewards are gone
White Page when opening new tab
Help with Metamask in Brave browser will not load
Can't access .gov websites
Logitech ads on Logitech website do not play in brave
I´m not receiving announces from brave rewards
I'm not gettings ads since may
Brave crashing and help needed
Latest version of Brave slows down even with multiple tabs or windows opened
Button scroll doesnt work on linux
What is happening with the bats?
Framedrops on youtube
Go big Image View shows image top half only ( eBay site )
My transaction is stuck in "processing" for over 4 months... and won't cancel, not cool!
Star+ error 42 on brave and not on chrome
Sync only syncs my bookmarks and never brings the other items over when I check the boxes
Brave reward not claim
Ultra high CPU usage desktop
Not Receiving Rewards since Months
Exporting Bookmarks Doesn't Work
Dymo labels will not print from my Shopkeep app
I need help in brave it crasking
BAT tonken is deleted 19 BAT no solution is given from your end
My brave stoped blocking ads
How to stop brave deleting passwords
Wifi non security
Ad not blocked ios
Add blocking fails
Subtitles displayed on Youtube even when disabled
Brave Crashing Computer
I'd like to report a bug
Search Bar Disappears when in Full Screen (Mac)
Have not received October or November BAT
Brave Crashing, Pages Will Not Restore
Bug after new update
Brave converted my pdfs to Brave browser html files AGAIN
My uphold account has been blocked and i don't know why what should I do?
“Channel will be transferred from current owner in a short time.”
“Channel will be transferred from current owner in a short time.”
MAC not receiving BAT for viewing ads
Net::err_cert_date_invalid
Lost 75 BAT earned via Ads pulled over from months ago
Everything went back to default
Sync not working or Saving Settings
Sync devices together
Page Unresponsive issue on Win10
Brave nighty uphold verify account login error
Form (no need for more characters)
Unable to reverify brave verify uphold account
BAT is not transferring to Uphold account
Amazon not loading in Brave
Error with password on some pages
How Fix Tab Switch On Android Or iOS devices
How to check my device unlink or not?
What's going on with Gemini? My brave rewards have mysteriously dissappeared and I can't sign in to my gemini wallet
Blocking Picture in Picture
NOTICE: For anyone currently on WINDOWS 11 OS
Why is SaltyBanana closing topics prior to 30 days after the last reply?
problem with text display, text is blurry
BAT of Oct 2020 and Sep 2020
Yahoo mail not working with Brave
I can't make login in some websites with reCaptcha using this Browser
Why i am not receiving ads so i can earn BAT rewards
The Dev tools opens randomly
News Feed-Promoted Links Crash
Brave keeps crashing on Ubuntu
About my brave wallet verification
Since last week I am seeing normally the ads, but I haven't received any BAT
Antivirus Eset-Nod32 says "your browser is not protected"
New tabs opens a new window
Brave slows down my pc when i zoom into an image
Your request is still being processed, please wait. Sorry there was a problem processing your request
Cant delete profiles
Not shown tip option
Unable to remove devices which not in use and it shows device limit has reached
I click on "Claim" but nothing happens
In Brave, I have lost access to my Hotmail contacts
Incorrect balance and still didnt receive my bats since oct
No linking after unliking by brave
YouTube playback issue
How to recover the bat rewards
Pls I formatted my phone and I lost my data on brave browser including my synchronized account on uphold and I have been trying to resynchronize with new one but no avail
Websites responsive issues
Cant open brave browser
Brave won't open known websites via company's email sent to my inbox
Close all tabs and ads create two identical tabs
Brave Rewards Progress Stopped at 0.475
Download PDF file fails with forbidden error on Brave works fine on Firefox
I have problem opening videos
When scrolling down in a inc.com article of an particular author, the web page goes blank?
Brave so full of problems
Unable to open Brave on Mac ios 12.0.1
Brave reward disappeared on android app
YouTube BUGS WHY?
Why brave rewards don't go in brave wallet?
User Solutions Removed Content: Help Center; PSA; "How to"
Youtube history
Rewards not accumulating, stuck at zero
Still didnt get payments since oct
Still missing brave rewards
Still have not received Dec. reward on my verified Gemini account
My list of saved passwords disappeared
Cannot Verify Brave wallet using mobile
Brave browser deleted all rewards lost please help
Not received bat of last month i.e January
Where is this Bug Report with a Template?
Dind receive any
I did not receive the payment of my BATS
Add screenshots to private mode
No rewards since changing PC
What exactly I need to do?
I didn't received my tokens in the last two months
There is a lot of ads coming from Idontknowhwhere in my desktop
Bug Report, issue with the search system
What is wrong with Brave?
Brave bug error screen when opening a website
Browser screen flashing then refreshing
Brave force quits when using google business profile
Brave Reward will update
No rewards since May payout
BRave Clear History on Exit
How to create a Bug Report
Brave no longer prints any emails from Outlook
How to verifiy the identity of a website to recieve notifications for that site
I haven't received bats into custodian
No rewards since May payout
Browser history is not even 30 days
I think this shouldn't happen
Brave crashing & dumped all saved passwords
Brave revards claim accessibility
Keep getting logged out of sites when shut browser
Some sites are still showing ads and some even redirecting
User Solutions: Brave Release 1.37.x
Rewards not available suddenly
hello i have bat rewards in brave browser recently i connected my uphold to brave browser but its still unverified kindly help me
Uphold wallet not connecting with brave reward
My Brave Browser is not showing any ads And my 36 Bats are missing I am unable to verify in Uphold Wallet. My this month Bats are stuck at 2.971
No ads showing in my brave browser
Too many pop-ups for crypto in brave mobile
No Ads Today in Brave I am not seeing any ads Why?
Not received Bat from 4 months
Ads on laptops have completely disappeared
Estimated earnings not increasing
Brave is sus don't you think
Video play does not work on certain websites
Youtube audio cuts out
I Have Not Received brave rewards for march
User Solutions: Brave Release 1.38.x
Https://brave.com/transparency) for list of supprted regions)
I'm using Brave brother then in the background Samsung browser is doing the exact same thing through Google
Help with my touchpad
Logging into a website
Brave isnt responding
Did the MacOS Intel 12.4 update broke Brave?
Website data problem
Want let me verify account
Brave Browser blocks support.brave.com
Removing user name from website
How does one Post in the forum or ask a question? Do you need to create a new topic each time?
Cannot find send to device on my iOS devices iphone/ipad
I am unable to log in to Messenger since Brave released the latest update
Taurus [Empty Template - Closed by Mod]
Fps drops again on fullscreen, f*ck
Sub pages of web pages not loading
Sharing a website link using a specified email
Getting SYNC to WORK without jumping through hoops
BAT transferred back to brave
How to add my my website to brave beta
My Browser not clear Brave
Advertising awards
User Solutions: Brave Release 1.38.x
Brave Crashing while scrolling news
Whatsapp dont go forward
Suddenly I cannot copy and paste after years of doing so
Lose connection when I open inspect
No Audio included when recording
User Solutions: Brave Release 1.40.x
Why was auto contribute on without my permission?
I never received rewards
Currently.com(ATT)
How to enable widewine in mobile
Hi Brave Team, Why Brave Nightly stopped showing ads all of a sudden !?
Not Receiving more ads why that?
Blocking websites
Brave bugs are becoming much more frequent
Bug in the list of music and videos without wifi
No video on IP android box
Anyone have issues with Captcha?
Closing last tab closes the browser , is there any fix ? and also button to open recent closed tabs?
Upload wants to start a download
Alibaba.com crashes Brave and Chrome, but not Firefox or Internet Exporer
Certain Websites Are Not Fully Functional (such as login/account access)
Exporting passwords
All screens not visible even with shields down
Clicking on Brave Icon Does Not Open Browser
Video Problems / Zoomed in too much
Err_socks_connection_failed. PLEASE I NEED TO SOLVE THIS ISSUE
Digg.com won’t load links
Links don’t work on some websites
I can't clear my cookies and cache
Dont open old browser
Hi I cannot complete loading on iCloud again
Brave Lion in many of my files
Distorted screen images
Digg.com won’t load links
[BUG] Google Slides will not open document
Jobs at Brave page is empty
Re: How to delete a profile
How can i sign in brave browser
Youtube Sidebar is missing
Errors for any address when initializing the browser for the first time in the day
Cannot Earn BAT Token
Youtube No Longer Opens In Brave Update
Registry-Google
Unable to export images etc
Brave not applying selected PDF settings
I can't restart brave to default
GOLFNOW no Longer able to log in
Issue with vid playing on this page
Brave Crashes all the time
Bookmark Icons not showing
Give a option of direct google search like "Chrome"
Reset Button just sits there
Shortcuts don't work on PC
Importing history, bookmarks and passwords from Chrome into Brave
Javascript disabled
Gmail cannot connect to Google
This is what I have been seeing on my account since I registered
Brave Sync Not Syncing Bookmarks on iPhone
My Wallet balance become zero?
About claim token
Disappearing shortcuts in bookmarks bar
BAT pending rewards was reduced suddently
Fuzzy Youtube videos even at highest def in Youtube settings
Can't access Youtube account with Brave
Brave is not opening some sites when mobile data is on, but it is opening when wifi is on
Error nothing display
Broken images on site compare to chrome
Brave not remembering passwords

How to check iOS and Brave versions

To check your iOS version, go to the Settings app, General, About. Here are some screenshots of my iPhone’s install to illustrate (click image to enlarge if needed):

To check your Brave version, open Brave, tap the “hamburger” menu in the upper left, then the gear icon in the upper left of the pop-down you get from the hamburger, then scroll to the bottom of the settings page that results. Here are more screenshots of my iPhone to illustrate (again, click to enlarge if needed):

3 Likes

Brave Rewards/Ads Template

Brave Rewards/Ads template

Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:

Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

1 Like
Ads activated but not working on Win10
Uphold wallet and brave rewards
Brave rewards not counting!
No ads, need some help
No ads and my rewards worked for the month of april went down
Ads not supported in my country
Disappearing BAT?
Not able to verify wallet with Uphold
No more background ads
Rewards not available suddenly
How to claim if the claim button did not get out?
No brave ads for months
I haven't Received My BAT Rewards After the Payments Complete for Verified wallets (Uphold)
Mobile BAT not reflecting on uphold wallet
Issues Verifying Wallet
Not receiving Brave BAT from ads on mobile Android
I'm unable to claim rewards on Android
Ads gone for me what now?
Can't activate the ads/withdraw my BATs/verify my wallet
Me quitaron bats
How to transfer BAT from a browser without internet access
Stopped receiving Ads, Cannot collect rewards
Cambio de preferencias de navegacion
Brave Rewards doesn't work
I am not receiving my ad awards
I have not received my BAT from september. I earned 3.7 BAT and it's not on my Uphold wallet
Gemini 5 BAT not received nor 5 BAT for signing up
My "Next Payment Date" is one month off (ahead). When the new month comes, all my BAT gets wiped
Rewards history - Get your Stuff together!
I do not received my October reward complete
No recibo mis bats
No Rewards in a Long time
Not get brave rewards
Claimed token not showing in brave rewards
' Rewards On the way ' Now not displaying and haven't got BAT too
Feel like iIm being taken for an absolute joke no BAT for 2 months and no ads since Jan 6th
There is a button I cannot click
No rewards since May payout
User Solutions: Brave Release 1.37.x
Not receiving credit for adds viewed
Unable to verify w/ Gemini, Brave Rewards became zero & not claimable
User Solutions: Brave Release 1.38.x
Verified with uphold but still not linked to brave rewards
Error configuración brave rewards
How does one Post in the forum or ask a question? Do you need to create a new topic each time?
User Solutions: Brave Release 1.40.x
Unable to verify my Uphold wallet

I am using IOS 15.3.1 on an iPhone 7 Plus.
I would appreciate it, if you could make the search bar available on either the top or the bottom of the iPhone, like on the Safari search engine.

If you could do it, it would be appreciated. Thank you!