Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Delete the any text above the line separator below before posting
Please repost to reflect the template and guidelines and we’d be more than happy to assist you.
Guidelines - Before posting, please:
Search the forum to see if anyone else has already posted or resolved the issue you came to ask about.
Fill out the template that appears in your editor when posting as it contains all the boiler-plate information surrounding your issue. It will help the Support team members and other Community members to efficiently assess and resolve your issue.
Provide essential info such as your version number and OS, to help Support and other Community members resolve your issue.
Ensure that you’re posting in the appropriatecategory
Tag your post appropriately – note that some tags are restricted to or from specific categories.