Get the OP Report [Text] Editors to match the Templates.
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The following nudge works, but again, needs Templates to match OP Report [Text] Editor windows:
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And you, as a Community Ninja, ought to have some reserved workspace at Brave Community (in-accessible to we commoners), where you can maintain “canned replies” . . . and then copy and paste them to certain issues / [customer] replies. IMHO