Unable to re-verify wallet

Follow these steps to get a case ID.

1 Like

Case ID:

And another (I’m not convinced this is the same wallet linking limit issue you’ve detailed here):
Thank you

Case ID: 36481e14-544c-434a-8739-5e0551c45b42


That was 11 days ago. Have you begun “going through case by case”?
My case is f0c99fe4-8583-488f-afcb-fd04e0fb5be6, submitted 9/11/21.

I saw there is ticket 18572 but I believe that is a different thing-- for users to self-manage slots.


Case Id: 936b2661-09fc-4a4b-84e7-3e38ebdcc647


Case id d1b050d7-bee0-42a8-b352-a2b52b804cf6

here is my case number: f371f823-2c93-48ec-80a6-556e8dc94576

Here’s my case number:


Thanks for helping.

Here is my case number: 92d68a47-bcdb-4aca-a06f-e7cd3d963924


83323e56-064b-43fb-ad95-74fcbc0044b2 - same issue.

Second month that I’m not able to verify wallet. Any news @Mattches ?

Case number:


my case number: abcfb0c7-4879-4fdf-98c1-b7c996905901 thanks

Hello! Here is my case number: 9398b984-aef8-45fe-8d21-18db07ad71a9

Thank you for your help!

here’s my case number

here is mine. e302ecd6-2bd3-45f2-9e0b-4e4abef20f52

Again my case id

My ID 24e61024-db67-4819-9a85-5b8f2f97c10b


After a thorough review of all your log files, almost every single user here is unable to verify their wallet due to hitting the wallet linking limit (four browser wallets per custodial account). Given the number of users encountering this issue, we’ve created a form for users to submit a wallet “unlinking” request.

Note that at this time, we can only remove one wallet per custodial account. This will allow you to verify an additional wallet/device to that custodial account.

What information is needed to submit a request?

When submitting a wallet unlinking request, the following information is required – without it, we will not be able to process your unlinking request:

Your Custodian Member ID OR Uphold Member ID

  1. Custodian member ID:
    This can be found on your brave://rewards-internals page on the General info tab, under the External wallet info section. Note that this will only appear for a wallet that is already properly verified with your Uphold/Gemini account.

  2. Uphold Member ID:

Please use these steps to find your Uphold member ID
  1. Log into Uphold and click the More option on the left-hand side, then select Switch to classic view :
  2. Now inspect the Uphold dashboard page after logging into Uphold using dev tools ( Menu --> More tools --> Developer tools )
  3. Click on the Network tab in the Dev tools window:
  4. Under the Name column, find an API call titled me and click on it:
  5. Click on Response :
  6. Finally, in the text that appears under Response , scroll (left to right) until you see the "id:" , copy this ID, and send it to me:

List of wallet IDs currently linked to your custodial account

In the Description field of the form, please include all wallet payment IDs (found on your brave://rewards-internals page, on the General info tab) that are currently properly linked to your custodial account – these are typically the wallets you want to keep verified/linked. If you do not have any wallets currently linked and working properly to Uphold, then please let us know that we can “remove any wallet”.

When your request is received, support will remove a wallet ID from your account that does not match the list of IDs you’ve provided in this field (this way we can ensure we do not accidentally delete a working, verified wallet).

Where can I submit my request?

Please use the link below to submit a wallet unlinking request. You can make the subject line of the form"Wallet unlinking request". Please ensure that you’ve included all the requested information and support will process these requests as fast as we are able to. We appreciate your patience.

Wallet unlinking request form

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