@snowleopardhugger Hi and welcome. I’m just going to post a couple of topics from the past that may be able to help. I just copied the info from this post: PSA: Friendly Reminder For People Having Issues with Rewards/Ads
To check if your account has been flagged:
- Sometimes things just go wrong. In this situation you’re asked to reach out to staff/moderators such as @steeven . It is often best to DM him and provide the below quoted information. Again, that’s in a direct message. Keep your data safe and try not to share publicly.
Reasons why your account may be flagged:
- Your account may have been flagged.
There are many reasons this can happen. One example is running multiple browsers with the same wallet ID (each browser on different devices have a different internal Wallet, so cloning this flags as possible issue or fraud) Another would be using a VPN to pretend you’re in another region to earn BAT. Essentially any activity that violates TOS, poses a security risk to your account, or anything that might be questionable will flag the account so that Brave and Brave users aren’t losing money. Currently there is no way to know if you’ve been flagged beyond messaging moderators/staff as mentioned in #5.
I posted a Feature Request to have something displayed indicating to the user their account/wallet has been flagged. Not a lot of votes. Seems like there are more people requesting this in other category topics than voting.
I am hoping that an “account flagged” error message is included in this open project:
Add error messaging in Rewards settings if user cannot see Ad
As for device limits (4 total), if you reach the max, you can use this to have one device removed:
Hope this can help get you started getting help! Good luck.