How to submit a wallet unlinking request

Attention

We are aware that many users are unable to verify their wallet due to hitting the wallet linking limit (four browser wallets per custodial account). Given the number of users encountering this issue, we’ve created a form for users to submit a wallet “unlinking” request. Please read all of the information below thoroughly.

Note that at this time, we can only remove one wallet per custodial account. This will allow you to verify an additional wallet/device to that custodial account.

What information is needed to submit a request?

When submitting a wallet unlinking request, the following information is required – without it, we will not be able to process your unlinking request:

Your Custodian Member ID OR Uphold Member ID

  1. Custodian member ID:
    This can be found on your brave://rewards-internals page on the General info tab, under the External wallet info section. Note that this will only appear for a wallet that is already properly verified with your Uphold/Gemini account.

  2. Uphold Member ID (old profile layout):

Please use these steps to find your Uphold member ID
  1. Log into Uphold and click the More option on the left-hand side, then select Switch to classic view :
    image
  2. Now inspect the Uphold dashboard page after logging into Uphold using dev tools ( Menu --> More tools --> Developer tools )
  3. Click on the Network tab in the Dev tools window:
    image
  4. Under the Name column, find an API call titled me and click on it:
    image
  5. Click on Response :
    image
  6. Finally, in the text that appears under Response , scroll (left to right) until you see the "id:" , copy this ID, and send it to me:
    image
  1. Uphold Member ID (new Uphold layout):
    If you are using the update Uphold layout as shown below, you can find your Uphold member ID by:

    1. Signing into your Uphold.com account.
    2. Click the “More” option on the side bar on the left
    3. Click “Profile”

List of wallet IDs currently linked to your custodial account

In the Description field of the form, please include all wallet payment IDs (found on your brave://rewards-internals page, on the General info tab) that are currently properly linked to your custodial account – these are typically the wallets you want to keep verified/linked. If you do not have any wallets currently linked and working properly to Uphold, then please let us know that we can “remove any wallet”.

When your request is received, support will remove a wallet ID from your account that does not match the list of IDs you’ve provided in this field (this way we can ensure we do not accidentally delete a working, verified wallet).

Where can I submit my request?

Please use the link below to submit a wallet unlinking request. You can make the subject line of the form"Wallet unlinking request". Please ensure that you’ve included all the requested information and support will process these requests as fast as we are able to. We appreciate your patience.

Wallet unlinking request form

8 Likes
Unlinking an old device
Cannot link uphold to brave Rewards
Unlinking uphold accounts
Reset Windows and lost all my brave rewards, I have the old payment id
Aun no he tenido respuesta para desvinculacion de billetera!
About device limits on Brave
Brave does not close accounts automatically.
I cant link my new laptop to uphold,why i cant? HELP ME PLS
Error: Device limit reached Your wallet cannot be verified because you've reached the maximum verified device limit
Max number of devices reachzd by reinstalling brave app on android. Now I can't link uphold wallet anymore
How to maintain wallet device count limit
Help removing old devices linked to uphold
Remove wallet as reached the limit
I have consumed my 4 devices limit and all those systems have been formatted
Uphold account binding limit
Operating system change
Unverified Wallet
Failed wallet verification in brave
Uphold not re-verify in windows
I can't verify wallet and can't withdraw BAT reward from watch ads!
I cannot verify same device after reseting my pc
Unable to connect uphold wallet in android brave browser
Idm integration problem in brave
I want to take out all my coins and uninstall my browser
Restore my wallet slots
Can i Self Tip Bats?
Verified device limit reached
I cannot be verified because i reach my limit on being verified...please help
Wallet linking issue
The limit of 4 devices does not allow me to link my account
Adding new devices for Uphold Wallet
Wallet Connect problem with Gemini and Uphold
Verification of my brave rewards
Unable to re-verify wallet
I FOUND SOLUTION on ANDROID phone to VERIFY WALLET!
Trouble with uphold wallet links
Verified device limit reached
How to disconnect wallets from lost devices/systems
Mobile rewards payout from December missing
I Lost my access to my Wallet Brave. I couldn't verify my uphold wallet
Unable to verify Uphold wallet on Android
Check out the uphold brave android browser wallet
Remove old computers from reward instances (4 max)
My browser not verification
Error: Device limit reached what its slution
Im unwillingly done with rewards
Cannot Verify Wallet again and again and again
How to fix this error?
Error device after formatting windows
Feel like iIm being taken for an absolute joke no BAT for 2 months and no ads since Jan 6th
Error: Device limit reached - only 3 devices
How do I disable Brave Lens and return Google image search to context menu
Brave reward won't link to uphold wallet after reinstalling it on the same device I'm using it
Brave Rewards wallets -Cant connect a new browser
Device limit reached popup when trying to link rewards with uphold
Cant connect my uphold account!
Unable to login uphold wallet, it always shows unverified
User Solutions: Brave Release 1.37.x
Unable to verify wallet even after un-verifying Brave on my other computer
Can I open up unused slots on uphold/gemini?
exceeded verified devices
Bat from March not received to my Uphold
User Solutions: Brave Release 1.38.x
Error device limit reached
Please add a remove device utility
Uphold : error: device limit reached
I cannot Re-link my laptop with my uphold account
Help please I can't link with Uphold
My cellphone was stolen and I cant sync my Brave Browser with my Uphold rewards
BAT TO UPHOLD account
No unlinking of my account
Delete/Refresh verified device
Maximum Linked custodial wallets
Unable to Sync My wallet
I can't verify my brave wallet. I am getting the error that you have reached the device limit, please help immediately
Link wallet with Brave browser
Device verification limit reached