We are aware that many users are unable to verify their wallet due to hitting the wallet linking limit (four browser wallets per custodial account). Given the number of users encountering this issue, we’ve created a form for users to submit a wallet “unlinking” request. Please read all of the information below thoroughly.
Note that at this time, we can only remove one wallet per custodial account. This will allow you to verify an additional wallet/device to that custodial account.
When submitting a wallet unlinking request, the following information is required – without it, we will not be able to process your unlinking request:
Custodian member ID:
This can be found on your
brave://rewards-internalspage on the
General infotab, under the
External wallet infosection. Note that this will only appear for a wallet that is already properly verified with your Uphold/Gemini account.
Uphold Member ID (old profile layout):
Please use these steps to find your Uphold member ID
- Log into Uphold and click the
Moreoption on the left-hand side, then select
Switch to classic view:
- Now inspect the Uphold dashboard page after logging into Uphold using dev tools (
Menu --> More tools --> Developer tools)
- Click on the
Networktab in the Dev tools window:
- Under the
Namecolumn, find an API call titled
meand click on it:
- Click on
- Finally, in the text that appears under
Response, scroll (left to right) until you see the
"id:", copy this ID, and send it to me:
Uphold Member ID (new Uphold layout):
If you are using the update Uphold layout as shown below, you can find your Uphold member ID by:
- Signing into your Uphold.com account.
- Click the “More” option on the side bar on the left
- Click “Profile”
Description field of the form, please include all wallet payment IDs (found on your
brave://rewards-internals page, on the
General info tab) that are currently properly linked to your custodial account – these are typically the wallets you want to keep verified/linked. If you do not have any wallets currently linked and working properly to Uphold, then please let us know that we can “remove any wallet”.
When your request is received, support will remove a wallet ID from your account that does not match the list of IDs you’ve provided in this field (this way we can ensure we do not accidentally delete a working, verified wallet).
Please use the link below to submit a wallet unlinking request. You can make the subject line of the form"Wallet unlinking request". Please ensure that you’ve included all the requested information and support will process these requests as fast as we are able to. We appreciate your patience.