[Android] It doesn't let me re-verify my Uphold account after all settings in Brave were reset

Brave Rewards Brave-Ads Support
,
#1

Briefly describe your issue:
Somehow all app settings were reset and I can’t re-link my Uphold to the browser. After the authorization process it keeps loading until nothing happens at all.

What Operating System and Brave version are you using (Menu --> About Brave)?
Android 11
Brave 1.32.106
Is your browser wallet currently verified? (yes/no)
not anymore
What date did you verify your wallet?
two or three years ago
Have you been able to successfully receive payments in the past?
yes
Are you using a VPN? (yes/no)
no
Are you in a supported region (see here for list of supported regions)?
yes

#2

Even I am facing the same problem. Please help!

1 Like
#3

I am facing same problem in brave mobile app but desktop version is working properly.

1 Like
#4

@steeven @Mattches Are you aware of this issue?

#5

Even i have similar issue not able to verify uphold account

#6

Can you (anyone experiencing this issue) try the following?

  1. Go to Uphold.com and log into your account
  2. Once logged in, open your Shields panel and change the cookie control settings to All cookies allowed
  3. Go back to the Rewards panel/settings and try the Rewards wallet verification process again
#7

Thanks for the reply! Sadly the result is the same: It says “Your wallet” for a second, then switches back to “verify wallet” and just loads.

#8

@Deadlock,
Can you please send me a DM with your wallet payment ID, found on your brave://rewards-internals page?

#9

@Deadlock, have you done resetting your brave wallet before? If you have, you will lose your existing wallet id and get new id. I have lost my uphold verified wallet id because of this.

@Mattches, will I be able to retrieve my old uphold verified wallet id back or are there any workaround for this?

#10

I’m experiencing a similar issue. Uphold sent me an email confirming my mobile wallet was verified, but it’s not showing up anywhere in uphold, and the brave wallet still says “verify wallet” no matter how many times I click.