Some common solutions for late/incomplete payouts


#1

Hi everyone,

Our apologies to all the publishers experiencing missing/incomplete payouts! There are a few of these reports, so I’d like to list a few common explanations here.

  1. You MUST be an Uphold Verified Member (more info here) in order to be paid out. If you haven’t done so yet, you must complete all of Uphold’s Verified Member requirements BEFORE the first of the month in order to get paid out. I will post a reminder toward the end of February for everyone to verify by March 1st. Keep in mind you only need to verify once.

  2. There is a week-long account freeze period between the 1st to 8th of every month. This freeze is necessary in order to properly process payouts. Any BAT earned during the freeze period will be rolled over to the following month’s payout. For example, if you got a bunch of referral downloads but a few didn’t reach “confirmed” status til the 5th, then you won’t get paid out for those specific referrals until the next month. The same goes for tips and contributions received during this time.


pinned #2