This thread is intended for feedback, questions, and issues regarding this month’s publisher payout.
If your payout is missing, late, or incomplete, please do not make a new thread! Instead, post in here and a Community member or moderator will get to you shortly. Any new threads related to payout problems will be closed and redirected here.
Dear Brave users and creators:
We sincerely apologize for the confusion regarding this month’s publisher/creator payouts, as well as this month’s Brave Ads earnings payout for users. The sheer volume of payments this month created a number of issues for us that we will be working hard to resolve.
There are a few major reasons you were not paid out (barring any undiscovered bugs on our end, of course):
- Your BAT balance was under the 5 BAT minimum threshold for payout.
- Some or all of your BAT balance was credited during the freeze period (the 1st-8th of every month). Any BAT credited to your account between the 1st-8th of the month will instead be paid out to you in the following month’s payout.
- Your Uphold account was not linked to your Creators account, lost connection to your Creator’s account, or was linked too late. Your Uphold account must complete verification by the 1st of the month in order to qualify for that month’s payout.
Thank you for being patient. At this time, we believe we have made all of the needed payments. Therefore, if you are a creator and you did not get paid and none of the above issues apply to you, email email@example.com with the subject title: “October Creator payment missing”.
In order to expedite your case, please include:
- Your creator email address
- Screenshots of your creator dashboard
OCTOBER/NOVEMBER PAYOUT UPDATE (11/10/19)
The final batch of grant payouts just went out – check your Rewards panel to claim them!
OCTOBER/NOVEMBER PAYOUT UPDATE (11/8/19)
Hey everyone, quick update here. There are a lot of moving parts on the table right now, but the team is hard at work getting stuff fixed up. We’re doing our very best to get to everyone right now. We appreciate your patience!
Payouts just started rolling in. It can take 1-2 days for the process to fully complete. Hang in there with us a little bit longer!
Let me try and address a few of the major questions here:
- Anyone whose BAT balance has suddenly dropped or zeroed out should fully exit and restart the Brave client. Make sure to completely exit out of the program and try again. This should fix most of the cases here – if not, please let us know and we’ll dig into your account!
- A chunk of the most recent Ads payout is still pending. This BAT will be on the way soon! Please hang tight.
- If you’re expecting an Ads payout you didn’t get, you may be in an unsupported region. Brave Ads payouts are only available to those residing in supported regions.
Please let me know if anyone has any other questions at this time; if none of the above applies to you and you’ve found yourself unable to get paid, please let us know. We’ll be watching this thread closely over the weekend.
Here are some useful links related to the monthly payouts:
For more general Creator questions: