Description of the issue:
Zero BAT balance, never offered to claim BAT.
How can this issue be reproduced?
Use Brave on Android for months.
See lots of Brave Ad notifications, open some that might be interesting.
Never get any BAT or any offer to claim BAT.
Expected result:
BAT.
Brave Version( check About Brave
):
1.22.71 (kept up-to-date by Play store)
Mobile Device details
Pixel 3
Additional Information:
Frequent user of Proton VPN.
saereV
April 5, 2021, 12:42pm
2
Hi @lin.david.y , what about estimated pending BAT, have you never seen a BAT amount there?
Make sure Brave ads are supported in your region (use ‘Find’ to quickly find your country):
This page tracks the growth, development, and ongoing impact of the Brave Rewards program, and the associated Basic Attention Token.
If your region is supported, it’s the use of a VPN that is likely the issue.
EDIT: Here are some threads I’ve come across discussing the use of VPNs. When you’ve time, you could look through them and see if this may be the cause of your issue.
I live in the middle east and need to use a VPN on my computer while I work. It is a violation of the of the Terms of Service to earn BAT while using a VPN where the selected country is the USA or Germany? Danke!
So I have been receiving ads through the rewards system since mid January using ExpressVPN. I am setting it to Singapore and received ads several times per hour Until it totally stopped about 10 days ago. I have had a small issue every once and awhile I will not get ads for about 10 hours for unexplained reasons but on the last few days of a month from the 28th until the 1st of the next month I will not receive any ads through this period. My ads stopped on 24th and as I said before I haven’t…
Hi guys,
I live in Malta and I’m using a vpn (Private vpn) connected to France or Germany with brave, I was expecting ads to popup but after a week nada! Ads/Rewards are activated to 5 ads per hour. Also tried different location for the vpn
I’m clueless, if anybody can help
Thanks in advance
Hello brave
@sampson ads notifications not coming while using VPN, when i stop VPN then ads are coming so brave team disabled ads notification on VPN???
Sorry for the late update. It was my ProtonVPN usage. I disabled their NetShield blocking of ads and trackers and I recently received some BAT.
1 Like
system
Closed
May 24, 2021, 12:58pm
4
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