This has been resolved. See PSA: Flagged accounts issue (August 2023 update) - #15 by Saoiray
I’ll give what information I can here but might be vague in some aspects because I’m either missing information or haven’t been told I can share openly. But I do want to give an update, especially as some are still effected.
Last month I created a topic, PSA: Current Rewards Issues (June 2023) *UPDATED*, which explained how antifraud had made changes to the system which ended up “casting the net too wide” as one of the staff mentioned. It resulted in picking up more people and activity than intended and they went back to make modifications.
Support worked with them and responded to all tickets, trying to reinstate everyone they saw may have had a false positive. This is where many of you received replies saying that you should expect your payments here in August.
All of this was true based on what they and antifraud were working on for everyone. Nobody lied. However, a new issue rose its head and one of the plans they had to relieve this issue for everyone had to be put aside.
The result? Some of you either ended up flagged again or never actually had your account reinstated even though they intended to have it reinstated.
All of this is frustrating as heck, not only for you guys but for everyone over at Brave. Trust me when I tell you they don’t have a lot of fun or joy from having to read tickets and help resolve your issues. Ideally they want things to work smoothly as well so they can relax a bit and work on making additions to the browser. And no, there’s no scam. It’s just been a tough year or so as a lot of changes are being made and new systems prepared for the future. We’re just having to get through some of these glitches and all.
I guess what matters here is the following:
If you were told your account won’t be reinstated, that’s still true. They haven’t said there was any issue there and they are confident that anyone who they said will remain flagged will remain that way. So if you’re one of those people, no tickets or topics are required.
If you were told your account would be reinstated and to expect payment but it hasn’t arrived, then you’re likely one of the people caught up in the issues they had. My suggestion to you is to either reply here with your ticket number that they replied to when they said your account would be reinstated -OR- create your own topic with your ticket number and explaining that you were told to expect payment but it never arrived. Steeven, Evan123, or other staff should be able to look back on that ticket and try to resolve it.
I know this is frustrating. While I don’t work at Brave, I still want to apologize on their behalf for everyone who has been inconvenienced. It’s frustrating and the idea that they don’t often make announcements on issues can raise raise frustrations to new levels as you think you’re being ignored or that it’s them taking advantage of you. That’s not the case.
I have had discussions with Chriscat, Brendan Eich, and Luke Mulks on this and they all are giving this issue their full attention. They can’t promise it will be fixed this month (though they certainly are trying) but they have said it’s a not a cycle they want to see repeat (or rather, they are making sure it’s not going to be a cycle). Currently they are having the teams work very hard to be able to better identify the “bad actors” from the rest and to get final touches on the systems, all while trying to get accounts reinstated. Though keep in mind that antifraud systems will always be a work in progress and won’t ever be perfect.
If you think of it like plants, it’s them trying to find and kill the weeds. Sometimes they (weeds) are not easy to find and if they don’t get to the roots, then the weeds will just keep coming back. And unfortunately sometimes spraying to kill the weeds can kill the surrounding grass and/or flowers. That’s kind of what’s going on now.
So again, I apologize for your inconveniences and just ask once more that those of you having issues try to remain patient a bit longer. Though make sure you do share ticket number or, if you haven’t already done so, make sure you are creating a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 so they can investigate and try to resolve your issue(s).