PSA: Flagged accounts issue (August 2023 update)

I’ve been using brave for years and not a month has gone without reading about payment issues, i even advertised it on my youtube channel and people are taking me responsible for brave’s shitty anti fraud system banning them, on top of that I’ve been flagged as well last month and been told i will remain flagged for doing nothing, whole thing is a joke

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@penguin-6 yes, it’s a big problem recently. We have BAT Ambassadors and all who are flagged as well. It’s definitely gotten on the radar and teams are working on fixing it. Also executives are trying to speak with teams on changing some of the processes, including changing the notice for those who are flagged. I know that I and others have brought issues to them before, but nothing came out of it. This time it’s big enough and has had enough noise that we’re seeing movement. Just is going to take a bit more patience here.

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Hello !
There is my ticket reference : 207487.
I asked about my June earnings, that I finally received (even if it’s far less than expected) but now, I didn’t receive the July earnings.
But if the issues of everybody is planned to be resolved automatically, don’t worry about me !
It’s not as if my incomes depend on it :grin:
I especially wanted to post here to wish to the Brave team good luck ! As a developer myself, I can imagine really well the nightmare they are in…
Good luck to you too @Saoiray, it’s also not easy to face angry (legitimated or not) people…


Recieved the reply that my acc would be reinstated, but still not able to login and no payment on gemini either since may

ticket no: 205629

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I’ve come to the news, and I can link my Uphold account again (since probably the 15th).
In any case, thank you for solving the problem, in the end it was just a matter of waiting.
Edit : Could it be fate, after sending this, I receive my June winnings XD

UPDATE: August 18, 2023

Still can’t say too much, but do have some very good news for everyone. Brave has been going through tickets and also analyzing things on the system side. Many of you should notice your accounts have been reinstated and payments pushed through. That said, there are two things to note:

  1. If you are told in a new reply that your account will not be reinstated, this will still be true. These decisions were made after a careful review of your account.

  2. They are still reviewing some accounts. So if you’re still having issues but not received a reply, then know they are still working their way through things and you’ll get answers when they get to you and complete their investigation.

Regardless of which side of things you’re on, I believe they said you should receive an email soon as confirmation. Again, they are continuing to improve on the system and accuracy. There are no promises issues won’t occur again, but they are certainly doing everything they can to prevent it.

Thanks again for your patience and understanding through this frustration.

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See, this is what I said. Your software algorithm for detecting “fraud” is just poorly written. That’s why you’re spending your time triaging dozens of posts a week, and now you’re even admitting that it was overkill. There’s been multiple rounds of “we are reinstating your accounts” suggesting that the original detection were way too strict.

I’m still trying to figure out if my account got re-flagged again, but if it really did, then it really boils down to the two times being flagged are when It traveled abroad–once for vacation, once for business. Yes I do use VPNs because why wouldn’t you on public internet? I even avoided using Brave this more recent trip because I thought that would trigger some Brave fraud detection because I’m “overseas.” I know you keep saying VPN use won’t get you flagged, but potentially a combination of being overseas, using a VPN is enough, which is why I feel your detection is likely overkill.

And of course because you cannot be transparent on why users are getting flagged, many of us innocent users can only complain in frustration. I really think that for the vast majority of Brave Rewards since exchanges could be connected, there’s been nothing but frustration ranging from payouts not showing up, accounts getting banned, not being able to connect with exchanges, etc. I’m not even one of the users of products who generally has a lot of problems, and I’m surprised just how buggy and problematic Brave Rewards has been.


I’ve had the same missing payouts/flagged account issue. My first ticket (205946) in early July was in regard to missing my May/June/July payments. I received a response saying it would be resolved during the August payout.

A few days after this, my account was flagged and I created another ticket (207842). I received a reply saying my case was reviewed and I would receive my payment/be unflagged by the August payout.

I created another ticket (214416) on August 10th to follow up (I’m still flagged and the last payout I received was for April) but haven’t heard back yet.

I know the team is swamped with this issue and are working like crazy to get it fixed. After lurking for a while and seeing that people have had success posting their ticket numbers, I thought I would try too.

@Sprockets they just did mass unflagging yesterday. I know they are still combing through a lot of stuff. Hopefully you’ll be seeing yours soon. But if nothing else, at least we have ticket numbers here. I’ll tag in @Evan123 and @steeven on this just so they can look at yours and perhaps also double check on whoever else has commented on this topic with ticket numbers.

Thanks so much! I really appreciate you doing that and all the support/updates you’ve been providing!

@Evan123 Hope all is well. No change here so following up on ticket # 214310 please?

Taking a look. Thanks!

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Sounds like a similar story to mine. I have been unflagged but the payout that was supposed to be in July for June and in August for July haven’t come yet. I have opened a ticket (216088). 3 straight months of opening tickets. Wondering how much this issue is hurting the product.

@brokeautistic Just to be clear, you don’t get paid for anything during the time you were flagged. So if you were flagged back in June or earlier, then you’ll not have anything for July or August. All you’d get paid is what you earned prior to being flagged.

They pay you in the next payout. So if you just were unflagged in the recent wave, you’ll get your payout in September.

I didn’t receive my July payout so I created a ticket 10 days ago and today I received a reply “your Rewards profiles will remain flagged”.

I have been flagged before and the browser clearly indicated this and I was able to resolve it with the help of support. But this time, I see no indication that I am flagged. I only discovered it after chasing up a missing rewards payout. It still shows that I am connected to Uphold, and I am still receiving ads up to my daily limit. It’s like I am “shadow-flagged”.

Are other people typically only finding out they are flagged when their payout doesn’t arrive? This seems like bad UX and to some degree, deceptive. Or is this by design?

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It happened to me as well now. I‘ve been told by support that my profile has been flagged. Interestingly, this does not show in my rewards panel. I‘m still connected to uphold, still getting served ads, and it still shows an estimate of my monthly earnings, I‘m just not getting payed out (Ubuntu).
I‘ve been opted in to rewards since 2019 and never abused the system. My payouts are small and I‘m giving it away to creators anyways, so I don‘t care about the 30 cents I‘m no longer getting, bit it‘s a shame to see how these issues are currently handeled.

I can only imagine that the issue in my case is that I‘m either using a VPN every now and then or that I‘m constantly travelling between two neighboring countries, which is pretty common if you live close to the border and have family on both sides.

Ticket number: 214636

Thanks a lot Saoiray for being active in the community and constantly bringing these things up in the community calls. I can‘t participate in them due to being in another time zone but I‘m always listening to the recordings.

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I haven’t been paid yet.

My ticket number is the following: 208524

Thanks a lot for reviewing every single case. It is appreciated so much effort from your side.

Best regards

Edit: My account now is not flagged. So it is supposed the payment will be in September


Yes, this is by design. They pushed a delay to any indication being given to people so it’s not easy to track what particular behavior resulted in the flagged account. That said, I know I and others have been complaining about the current system and some of the teams at Brave are trying to review how they modify things to find a “middle ground” between those abusing the system compared to those who might end up with a false positive.

Ouch, never a good thing. From what everyone has been telling me, this means they’ve done a thorough investigation and means that they are confident that something is being done that’s a violation of Terms. So if you did get that recently, seems like they are doing a permanent suspension/flag.

It must have been my VPN. Even though I made a special effort to only connect to VPN endpoints within my local country, just for Brave… Oh well, I can live without Rewards. As long as my creator accounts don’t get banned as well.

I am fairly certain I was not flagged when I was told my June (paid in July) payout would be paid this month (ticket 208678 from July 19). Haven’t seen it. Then I was flagged at some point in late July. Keeping track of this mess is beginning to make my head spin and most importantly making me wonder if using the browser continues to meet my needs. I love the concept, but in the past few months I’ve begun to lose a lot of confidence. I’m just not sure I have the time to keep dealing with support for $1 or less/month.