Account Flagged; Ticket Submitted but No Response (Ticket #: 202966)

Brave Rewards Rewards Support
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Was automatically logged out of Gemini and upon logging in was told that my account was automatically flagged. Something along the lines of “this may be reverted”. I went ahead and submitted a support ticket about this the 24th and it’s the 29th now. I still have not received a response? I just hope I won’t be left on read, kindly give me a response at least.

My operating system is Windows 10, and my Brave Version is 1.52.129

My Brave Rewards used to be verified. According to the message, I guess it’s not anymore.

I can’t recall the exact date of starting to use Brave. About 6-8 months ago.

I have been getting paid out by Brave multiple months in a row since using it.

Briefly I used a VPN recently to unblock a download/website. This was not for more than 1 hour and was initially an Australia VPN and then US. Subsequently I disconnected and uninstalled the VPN from my PC completely. Just needed to unblock one website that was IP restricting me for “too much bandwidth”.

I turned off Auto-contribute.

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posting the ticket number is the best chance to get it looked at.

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202966

So far they’ve asked me for my wallet address. Patiently waiting and hoping for the best.

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@Evan123 could you have a look?
Thanks so much!

I would like to clarify that, Chriscat, Brave rewards project manager, recently mentioned that using a VPN alone won’t flag your account. Was in the Community call at

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Yep, I did see that after the fact but no harm in clarifying for other viewers of this post.

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That’s great.
BTW, since support is usually inactive on weekends, it may take some more time for someone to get back to you. Thanks

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Will the balance just stay there till my account gets, hopefully, unbanned?

balance

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@cello305 if your account is reinstated, they’ll push that payment through in most likelihood.

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And that’s exactly what ended up happening. Thanks again!!

1 Like