Dear Brave Community,
We discovered three Brave Rewards issues over the past couple months. We wanted to share those issues, address them with next steps, and enable a clear path for all of you to follow up with the Brave support team. We greatly appreciate your patience and understanding as we investigate and fix these issues.
Issue #1: BAT being paid despite Auto-Contribute being turned off
In November 2019, a bug was reported that resulted in BAT being auto-contributed even when Auto-Contribute had been disabled in the Rewards Settings. Both Desktop and Android versions of Brave were affected by these issues. Some users had further complications where the browser replayed auto-contributions/monthly-recurring-contributions in rapid intervals and therefore sent BAT in repeated unwanted contributions.
Initial bug acknowledgement post: For Brave users impacted by the Auto-Contribute bug
Update acknowledge post (with best next steps/instructions for affected users): Acknowledgement of the Auto-Contribute issue on Brave browser
The auto-contribute issue was fixed in January on Desktop and Android, so please upgrade your browsers to get the fixes. If you have not updated your browser, please do so to prevent the issue from occurring again.
We will reimburse the lost BAT to affected users and we will bonus 100% the reimbursement. If you have reached out to us previously, please be patient and we will update this thread when BAT reimbursements have been issued - reimbursements will appear as claimable “grants” in your browser.
Issue #2: January payments did not settle for a few creators
Some creators were not paid in the last Brave Rewards settlement process that was due by Jan 8th. We have rectified these accounts and already paid out most of the users who were affected.
We continue to work on this issue, and any missing payments that remain will likely be paid by February.
If you do not receive a payment by February 8th, please contact Brave support via email at firstname.lastname@example.org. Use the subject line “Jan/Feb payout not received” and please ensure that you have a verified Uphold account linked to your Creators account in order to be eligible for payout. Make sure you write in using the email address associated with your Creators account.
Initial bug acknowledgement post: Notice: Creator/Publisher Payout Error (January 13, 2020)
Issue #3: Missing referral downloads from Creators dashboard
Yet another issue that surfaced recently was that some of the creators found that their referral downloads were not being counted correctly. We experienced a temporary outage between Jan 10, 2020 and Jan 13, 2020 that caused failure to log referral codes appropriately. This issue has been resurrected and we are ensuring that the download numbers are double checked before we post a fix.
We can assure that none of your downloads or confirmations will be lost. Any impacted accounts will be fixed by February 15th, and your dashboard numbers should return to normal then. You’ll be paid out for any missing downloads in the March 8th payout (this was the original date for payment against these missing downloads).
There’s no need to reach out to Brave Support for this issue. Your downloads will automatically be restored.
We thank you for your patience as we are dealing with hundreds of incoming support cases. Please be patient as we sort out these issues. If you have any questions, let us know here in this thread.
The Brave Rewards team