For Brave users impacted by the Auto-Contribute bug

Dear Brave users,

We realized that some of you were impacted by the Auto-Contribute bug where BAT was sent to verified creators despite the auto contribute flag being turned OFF; like the image below.

If you believe you were impacted by this issue and do not want to allow these contributions, please email our support at support+publishers@basicattentiontoken.org.

The subject line of your email should be “Auto-Contribute Issues”. Please include 2 pieces of information in your email:

  1. Open up brave://rewards-internals on your affected browser and cut and paste the information into your email. Do not share this information with anyone else!
  2. Let us know the estimated amount of BAT you believe you lost as a result of the Auto-Contribute bug.

We will do our best to replenish that BAT in your wallet. Thanks.

Best,
The Brave Rewards team.

6 Likes

My e-mail was returned undeliverable… Should that e-mail address be support+publishers@basicattentionTOKEN.org?

same for me. I don’t know… either

You are correct, it should be support+publishers@basicattentiontoken.org.

Kindly re-send your email, and thank you for taking the time! Our apologies. cc: @ccyrilclaire

how long should we wait for a response once the email is sent? Sent mine in 2 days ago with no response whatsoever.

Hey, we’ll get to you soon as we can @db56742 ! Sorry we haven’t gotten to your ticket yet. :slight_smile:

Still waiting

RE:

I see this in uphold.com

“You sent 10.BAT to @BravePublishers

I love Brave and the BAT, I am a big fan and have spread the word. But I have tips turned off and don’t appreciate sending BAT when I didn’t do it myself, deliberately.

Can anyone explain.
Thanks.

Mine was fixed but today all of my BAT was taken back by auto contribute to Brave Software

Is there an expected timescale on fix and reply to the email you resquested to be sent please?
Thanks

@db56742 @fanLB Please write in to support+publishers@brave.com with the subject line “Auto-Contribute issues” if you haven’t already.

Processing these refunds as fast as we can :slight_smile: Bear with us, please!