We found an internal error that may have affected payouts to certain creators over the past few months. If you were affected, you may not have received your monthly payout on the 8th even though you met all the usual criteria, or normally have received creator payouts in previous months. We are currently investigating the error and will continue to provide updates over the next 48 hours.
We should be able to determine which accounts in particular were affected, and if we believe your account was one of them, you should receive an e-mail to your creators.brave.com email address in the coming days.
If you do not receive an e-mail in the coming days and still believe you may have been affected by this error, you can reach out to our support address at email@example.com or post in our dedicated Brave Community payout megathreads, here:
- December 2019 creator payout megathread: December Publisher Payout Megathread
- January 2020 creator payout megathread: January 2020 Publisher Payout Megathread
We apologize for this error, and again would like to thank each and every creator for being part of a Brave new web.
The Brave & BAT Team
- This only affects payouts for Creators (creators.brave.com). This does not affect Brave Ads payouts to Brave browser users.
- This is not related to account suspensions.
- We will not be rendering support for specific accounts in this thread. Please use the megathreads above or contact us via the publisher support email address.
- Please be reminded that if you did not receive your Creators payout, it does not mean you were affected by this error. There are many common reasons why you may not have received a payout in a given month: e.g., (1) if you did not have a verified Uphold account attached to your creators.brave.com account by the end of the payout month (e.g., by November 30th for the December 8th payout); (2) monthly payouts are for BAT earned over the previous calendar month only. Any BAT received in the first week of the current payout month is rolled over to the next month. Please check your creators.brave.com dashboard for any payout notices.