Suddenly stopped earning brave

[ket2]

So I use been using Brave on my Mac IOS 11.2.3 for the last 3 month. I was initially earning brave re while using the browser. But not I have been using it for over a month and there has been no increase in the amount of brave rewards. It is stuck at 4.265BAT rewards total. Can any please help me to resolve this issue please

[krayrod]

I have the same issue as well! I’m on Brave V1.21.77 and I’m stuck as well no increase and also my ad count is stuck at 158 even when I have the ads pop up.

[ket2]

I have no idea what has changed, could i be due to the lastest IOS upgrade?

[krayrod]

I’m not sure. I’m in the dark with you. My OS was already updated and it was working. It was going so well and then the counts just “froze” on me. I upgraded the browser to the latest but that was after it stopped working.

[JohnDproof]

@krayrod @ket2

FAQ: Why am I not seeing Brave Ads?

A Note about Brave Ads Before we jump into troubleshooting issues, it seems that there may be a slight misconception about the goals and the way in which the Brave Ads feature is designed. This misconception generally takes the form of: "When I opt in to Brave Ads, my browser will show me ads whenever I use it." This is not entirely true. In reality, this statement should be: "When I opt in to Brave Ads, my browser will try to show me ads which are relevant to me." The difference in wo…

Create a new profile to help Troubleshoot

(authored by @sampson) For those impacted by performance and/or memory issues, here are a couple steps to take which will help us in helping you. As many here have stated, it’s good to disable extensions. Extensions are third-party applications; it’s entirely possible an extension could eat up tons of memory. By removing them from the equation, we greatly simplify the task of identifying the problem itself. Create a Testing Profile Testing with a private window is good, but this usually leave…

[realseverian]

Why don’t you guys fix fundamental issues like paying ad watchers their BAT on time? Don’t you think that’s important?

[JohnDproof]

who are you talking to?

[realseverian]

Assumed you were brave employee, whoops!

[Mattches]

@realseverian,
We are fixing the issues. Please understand that there are extremely complicated mechanisms behind the “fundamental issues” (as you describe them) and a litany of considerations surrounding them. We do appreciate your patience.

[krayrod]

Thanks for the note. I’ve made a test profile (as per the troubleshoot by @sampson) and it has no extensions. I’ve clicked on the browser ad and the BAT count worked, Ads registered in history.

The main account which has the ‘frozen’ BAT & Ads count had extensions. I’ve now removed them and closed the Brave browser immediately. I’ve restarted the macbook and relaunched.

It started on the ‘tester’ profile and I’ve now closed that. This is being typed on the main profile and I’ve seen some ads, clicked on them, and seems like the BAT count and Ads count is still frozen. I’ve opened the Task Manager but I’m not sure which process I should end.

[JohnDproof]

ok, first good to see the rewards in the new profile are working but don’t rush it, something similar happened to me and it took me several hours until all started working properly again.

Problem with brave ads

Give us a brief description of the ads behavior you’re seeing hi I understand that ads can sometimes stop showing because of availability, catalog and other stuff but what about the sponsored images? as you can see since 28/12 of the last year I stopped seeing ads, today I got the first in the form of sponsored image but it does not get counted and the pending reward does not increase either. [image] [image] it seems something is not working properly, but I can’t figure out what it is, …