PSA: Known issue with Gemini (Gemini is down)

Brave Rewards
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Update: September 5, 2023

Integration to Gemini is now up for existing users. New users will see the Gemini option grayed out, meaning any browsers that was not previously linked to Gemini will not be able to connect at this time. This is something that they are working on but I don’t have an ETA to give you.

UPDATE September 1, 2023

They had been hoping to get it up today but I see it’s still down and I haven’t had any updates. But since it passed the original goal’s timeline, I wanted to at least post to let everyone know it’s still being worked on. I know if nothing else they are in the midst of testing a possible fix.

Update August 25, 2023:

Been contacted by the Rewards team with an update to advise Gemini may have a timeline of getting the issue resolved on their end next week. The hopes are they’ll have it down fairly early in the week so Brave can have things activated on their end in the second half of the week. This is the hopes for the earliest it will happen.

I want to stress again, this is their hopes and the earliest it will happen. There can be delays. So maybe give it up to another week.

I also want to note that I asked if this will activate for everyone or if regions like Canada and Singapore which had come down prior to this issue will stay down. The simple answer is they aren’t sure and so we’ll see what Gemini is able to get back up. We’ll be hoping for the best but don’t be surprised if they suddenly go back to USA only for a short while.

Original Post

Just wanted to let everyone know there is a known issue with Gemini. There are people who are trying to connect but are getting messages that your request is still being processed, please wait or Error: Connecting to selected custodial temporarily unavailable.

This is something they are looking into and trying to fix. I do not know what the issue is or the ETA. But at least wanted to put out a small notice for anyone who might be experiencing issues.

You can check to see if this has been resolved yet by looking at https://status.brave.com/

As of August 19, 2023 it still is down:

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They are working with teams at Gemini to get the API up and running again. They are trying to get it back up this week (so August 20-26 or so) , but we’ll see how it goes.

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How long has it been down for?

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maybe a couple of weeks, possibly all of august.

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Yeah it’s been down for at least 3 weeks now and they didn’t even realize it was down until 7 days ago. With how Gemini has been lately with lawsuits, layoffs, slow support responses and random account closures I honestly wouldn’t be surprised if this never gets fixed, but we’ll see.

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Yep, still down. Been waiting to connect after switching to Brave for this reason.

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Update August 25, 2023:

Been contacted by the Rewards team with an update to advise Gemini may have a timeline of getting the issue resolved on their end next week. The hopes are they’ll have it down fairly early in the week so Brave can have things activated on their end in the second half of the week. This is the hopes for the earliest it will happen.

I also want to note that I asked if this will activate for everyone or if regions like Canada and Singapore which had come down prior to this issue will stay down. The simple answer is they aren’t sure and so we’ll see what Gemini is able to get back up. We’ll be hoping for the best but don’t be surprised if they suddenly go back to USA only for a short while.

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Any chance of getting another exchange for Canadian users? Kraken maybe? Uphold charges abhorrent fees to even convert eth based currency to others within the exchange itself, then they charge brutally for withdrawals. Gemini at least allows us to convert to another currency without having to spend all our BAT to do so, but they have been unreliable lately.

I wish we had more exchanges for Canadians. Coinbase? Kucoin? Kraken? Anything is better than uphold…

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UPDATE September 1, 2023

They had been hoping to get it up today but I see it’s still down and I haven’t had any updates. But since it passed the original goal’s timeline, I wanted to at least post to let everyone know it’s still being worked on. I know if nothing else they are in the midst of testing a possible fix.

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Also this was posted on reddit by the devs 3 days ago:
https://www.reddit.com/r/BATProject/comments/15z49cy/comment/jycr36c/?utm_source=reddit&utm_medium=web2x&context=3

“We’re now working up a solution to allow existing users to log in to Gemini again if they’re logged out, but may see some more downtime for new users trying to connect to Gemini.”

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If this realistically will never be fixed, Brave should redirect us to another KYC custodian and formally terminate their relationship with Gemini for clarity for their users!

This is still down. Has been happening for weeks, no end in sight. I try and “connect” my account to integrate it, and I get a text verification code from my gemini account. Then, it is unable to connect once it goes back to Brave and directs me to the brave status website. Meanwhile, one of my operating systems has since had to be wiped and I’ve probably lost out on months of rewards due to this system. Perhaps Brave should post a meaningful ETA on their status update page, rather than a cryptic “downtime” message with no additional context. If this was a few days, maybe that would be fine. A week, I’d cut some slack. But weeks and possibly months of no meaningful context of what exaclty is going on? C’mon.

Should we delete our gemini account? is Brave rewards RIP? Are our funds safe? Any guidance would be greatly appreciated!!

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Update: September 5, 2023

Integration to Gemini is now up for existing users. New users will see the Gemini option grayed out, meaning any browsers that was not previously linked to Gemini will not be able to connect at this time. This is something that they are working on but I don’t have an ETA to give you.

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Does not work for me (previously logged in): https://i.imgur.com/N3nHpDY.png

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Just want to confirm, you were previously logged in on that exact browser and Rewards profile?

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Yes, this is happening on both my PC and Mac laptop - both of which have been logged in before.

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@steeven I relayed this to Chriscat but wanted to tag you in here as well. Looking at Ersan’s post history, they are USA. Also had been flagged in July. Old ticket from that is 209677 if you are able to pull up closed ticket to see their info. I’m curious if it’s an issue with the integration or if it’s an account side issue.

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Didn’t see this reply before I made a new ticket #220448 - not sure if the old ticket has all the information you need or not.

Yes I am USA and have been receiving payouts for months before these issues.

EDIT: Also these are the logs from rewards-internals https://pastebin.com/XkyZBcMp

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mine also will not connect to gemini. was previously connected.

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If you guys are getting the “There was an error processing” error message, then it might be a known issue that affects certain Gemini accounts, but I’d have to confirm with Gemini’s team.

I could confirm this myself for you if you send me your Gemini address, but it’s up to you. @Ersan

Another way would be to enable verbose Rewards logs in brave://flags, then restart, then try again. When it fails again, it’ll have captured logs. Then you can download the logs at brave://rewards-internals > Logs > Download full logs, then send the .txt to me at christopher@brave.com.

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Ah - I was looking for a way to enable verbose logging, I sent you an email with the log attached and my Gemini address.

This appears to be the relevant line:

{"code":400,"message":"error linking wallet: failed to validate account: error no valid documents in response"}

Seems like https://github.com/brave/brave-browser/issues/31994 was intended to clarify this error but it was blocked. Guess it’s in your hands now.

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I’m getting this error and my Gemini account was previously linked to Brave for months with no problem. Also, out of nowhere my Brave Creator account linked to Gemini all of the sudden says your area not supported. I live in the USA and don’t use a VPN so I have no idea how that happened there, but now I can’t receive tips anymore. I don’t understand why this is happening.