I am experiencing the same problem as Ersan. Every time I try to connect to Gemini, I get an error message that says " Sorry there was a problem processing your request, please try again." This happens in both Windows and Android. I’m in the USA, and do not use a vpn.
@talkingonthewind okay, so did you make sure to read the announcement in its entirety? Also, have you seen the reply given to Ersan and then attempt to follow the instructions for yourself?
I did read them, but I didn’t go into brave://rewards-internals or brave://flags because I was afraid ot messing something up by altering the default settings. However, I just now followed the instructions, and have downloaded the rewards log .txt file.
Great, so send that over to chriscat so he can look into it. I know they are trying to figure out what’s going on with the people who are experiencing issues.
Thanks.
Hi all, thanks. As someone noted above, chances are the issue has to do with this error:
{“code”:400,“message”:“error linking wallet: failed to validate account: error no valid documents in response”}
This stems from Gemini’s side, so we are in contact with their team to see how to resolve this issue.
If you are facing the: {“code”:400,“message”:“error linking wallet: failed to validate account: error no valid documents in response”} issue (cc: @Ersan), edit: you can now try again as of Sept 21, 2023.
Thanks for all your help and patience.
Hey, I emailed you a week ago and never got a response. I guess you’re waiting on Gemini? Just making sure you got the email.
Sent email with logs. Thanks for the help!
Is there anyway gemini will be available to india users i have to again create another account on zebpay while gemini is working fine now i have seen that gemini is not there in connect im already old user who had connected gemini with bat rewards from india.
Hello, I still cannot connect to my Gemini account via brave rewards. It continues to tell me to try again when I attempt to log in. Please help!
Hi everyone. For anyone who is facing the {“code”:400,“message”:“error linking wallet: failed to validate account: error no valid documents in response” issue, please try again now. Gemini’s team has deployed a fix, so let’s hope it works for you. Kindly let us know the results.
cc: @Ersan
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I’ve let Gemini’s team know that the issue is not resolved, and they are actively looking into it and will attempt another fix. I hope this will be resolved by early this week.
Just wanted to report that I’m also having the same issue. Been connected with Gemeni forever and now wont let me reconnect it.
Thanks Chris, hopefully it gets resolved soon.
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FYI it’s been 2 more weeks and this issue still isn’t resolved for me.
Gemini’s team says they are deploying another fix today (Wednesday, Sept 27, 2023), so please try again tonight.
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Good to know. Good stuff 
Still:
Your request is still being processed, please wait.
Sorry there was a problem processing your request, please try again.
Try again
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@ConsciousPea1530 If you go into your Gemini account (log in to gemini.com), does it say that your Gemini account is “Verified”? Do you see any other notices there about having to update your info or ID documents, etc.?