Can’t Scan QR Code or Enter Sync Phrase
This issue happens because you’ve accidentally created two different sync chains. Sync chains can’t be combined, so you’ll need to leave the sync chain on one of your devices.
Step 1: Check if you’re in a sync chain
Go to your sync menu. If you’re in a chain, it will look like this:
Scroll to the bottom. If more than one device is on the list, they’ll be displayed here:
Step 2: If you’re not in a sync chain
If you’re not in a sync chain, you’ll see this screen:
Step 3: Leave the sync chain
If your device is part of a sync chain and you don’t see the image above, you’ll need to remove a device from the chain to reset the sync process. After doing this, click on I have a Sync Code to either scan the QR code or enter the sync phrase.