My Wallet balance shows 0 BAT. The BATs I earned in Nov 21 were gone

Brave Rewards Rewards Support
1

Briefly describe your issue:
I signed up on 17 Nov. I last checked yesterday 31 Nov. The number of BATs I have worth more than 1 USD. Today 1 Dec, I notice that all my BATs were gone. My Wallet shows 0 BAT. I thought they were credited to my Gemini account but I don’t see any BAT token there.

What Operating System and Brave version are you using (Menu --> About Brave)?
Version 1.32.113 Chromium: 96.0.4664.45 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
I remember I have verified my wallet via the Brave Creator. However today I verify again when I can’t find any BAT token in my Gemini account.

Have you been able to successfully receive payments in the past?
No. I just signed up in Nov 21.

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
I am using Windows 10 Home Edition Build 19043.1237

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Auto-contribute is turned off. However I don’t have Uphold account

2

I have similar problem. I mean that the balance is staying empty when I’m clicking on “receive reward”. I have this problem in mobile version.

3

Here

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4

actually, the just disappear. it happened to me and I have not had anyone help with this issue on here.

5

Read the thread I linked above

6

thanks for a reply, but I’m in the US, and it isn’t Dec. 1st yet, so maybe that doesn’t apply here?

Also, my entire BAT didn’t disappear, just a portion. I have started a topic with screenshots where I show my previous ending amount and the current amount. It keeps happening to the point that I take screenshots everytime I start browsing and when I end to compare. In my most recent, yesterday I ended with 1.806 BAT, and today when I opened my browser it had 1.553 BAT. the rest disappeared.

7

Update: I have received my BATs for Nov 21 on 8 Dec 21.

Below is a summary of how the whole process took place:
1st Dec - the Brave reward will be reset to 0
2nd Dec - user will see a message “Your +0.7795 BAT payout will begin processing in X days”
7th Dec - the above message will disappear
8th Dec - a “claim” button will appear for mobile reward (not verified).
8th Dec - the BATs are credited to my Gemini account (PC reward - verified with Gemini)

Thank you.

1 Like
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