Error on yesterday's update [Windows "blank window" issue]

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Apologies to any Win7 users here who were getting blocked by this. We truly appreciate your patience and assistance with addressing the issue. There’s clearly something going on under the hood with respect to Brave and Win7 display settings. We’ll work that out on our end, but this workaround should suffice for now.

For anyone in this thread (or just now getting here), I’m marking this as the “solution” temporarily. There’s a chance this may not work in all cases. If you attempt this solution (see below) and it does not resolve the issue, please leave a reply in this thread and let us know so we can further troubleshoot.

Workaround for Windows 7 Blank screen:

  1. Find the shortcut for Brave (generally on Desktop), right-click and select Properties from the context menu.
  2. Click into the “Target” field, and type --disable-gpu at the end of the path. Note that you must type this outside of the quotes with a space between the flag and quotes. It should look something like this:
    image
    image453×670 57 KB
  3. Click Apply then OK then open the modified shortcut you just created.
  4. Assuming this worked and you’re able to view Brave, open the main menu on the top-right
  5. Navigate to Settings --> Advanced --> System --> Hardware Acceleration
  6. Ensure this option is off. If not, toggle it off and relaunch:
    image
    image1420×520 32.9 KB
  7. Now, return to the modified shortcut, remove the --disable-gpu flag from the Target path and launch Brave using that shortcut.

If everything was successful, you should now be able to launch and use Brave as intended. Again, if this didn’t work for you let me know. A special shoutout to @Lauren for jumping through about 5000 hoops and helping me diagnose this :slight_smile:
EDIT: Also shoutout to @clippy for inspiring me to try the flag again (as it had previously failed).

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