You’re using a free product that also comes with free support. We are a small team with many spinning plates. There will be times where posts/topics/replies get lost in the shuffle.
The fact that a Community member responded to you doesn’t mean anything. In fact, its something we lean on a bit. Brave is collaborative by nature. We’re open source so anyone with developer skills can jump in and help create our product. Similarly, we try to facilitate this same type of collaboration here on Community.
Please be respectful when using the form. If you would like to actually request or ask for support, please follow the posting guidelines and work with team (or community) members when troubleshooting.