Detailed description of the behavior:
When I click the VPN button on toolbar it does not recognize my account. I click “already purchased VPN”, login into to my account and then prompted with this message: “Success! Your Brave VPN credentials are now loaded on this device. To start using Brave VPN, click the “VPN” button in the Brave browser toolbar.” I then go back and click the VPN button to chose my VPN location, but the button still does not register my successful login.
@rrm1 We may be able to have @steeven or others from Brave get in touch with you, but I’d also suggest you try to contact Guardian, which are the ones that provide the VPN service. Both can work well. I’ll link to a comment from someone on the Guardian team who advises how to contact them:
I submitted a ticket to support from the link you provided around 5 days ago. I have received no response to that ticket, or an email verifying it was sent, though I’m positive the email was entered correctly.
Having the same issue. I paid for my account from my laptop (Windows 11) on the desktop app top right icon, but I clicked the cnfirmation link from my phone, which has Brave as well. My browser is not recognizing any credentials and the “refresh” button does not work. Were there any fixes for this???
Please let me know ASAP if I have to delete the subscription, if I cant use this.
Hello @Draxtik - I’d be happy to help! If you’re able to submit a ticket through our Support form, this will get your inquiry in directly. Please let me know your ticket number in a reply and I’ll be happy to look it up on our side. Many thanks!