Can't create account

Browser Support Firewall + VPN
1

I bought Firewall and VPN product on IOS to use on IPAD etc. Now trying to use on desktop and link accounts but I can’t seem to find anywhere to set up a brave account so that it can be linked. Only option I see on desktop is to purchase new plan or log into existing account so I am stuck! Any help appreciated.

2

I suggest you to contact Brave Support.
You can open a ticket using the link below

1 Like
3

Hi @MaiaEvo welcome to Community :wave:

We apologize for the inconvenience you have been experiencing.

We have detailed steps on how to connect your mobile Brave VPN subscription to PC/macOS. Please see below:

Since your purchased Brave VPN on your mobile device you will need to connect that subscription to your Premium account (account.brave.com) which I will leave instructions here:

  1. Launch Brave on your mobile device
  2. In Brave, navigate to Settings → Brave Firewall + VPN
  3. Tap the Link purchase to your Brave account option on this page
  4. You will then be redirected to accounts.brave.com – tap Connect my subscription now to add your existing subscription to your account.brave.com account. Be sure to use an email address that you will remember and have access to.

Do you have the Brave VPN button enabled on your PC/macOS? If you do not, you will need to follow the instructions below:

  1. Go to brave://flags
  2. Search VPN and set to enable
  3. Relaunch the browser

You should find the VPN button on the top right. When you click on it, you will get a drop down that will ask if you want to purchase Brave VPN or ask if you already purchased Brave VPN.

And you can follow the instructions below:

  1. Launch Brave on your desktop device
  2. Click on the VPN button
  3. Select ‘Already purchased VPN?’
  4. Log into your Brave Premium account (Same email you registered with account.brave.com)
  5. Find the Brave VPN Subscription plan listed under Your plan subscriptions
  6. Click on the Refresh Brave VPN button

Do let me know if you have any success following the above.

5

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.