Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
How can this issue be reproduced?
Verify wallet , after uphold MFA entry redirects to verify wallet once again
Expected result: connect to wallet or wallet connected
I use brave browser which is connected to uphold wallet. My uphold account is loggedin via globalid.
So when i connect brave rewards it gives an option to connect with globalid to uphold account. But its not able to login. If I use the uhold wallet app and connect using globalid, I am able to proceed in the wallet app, but the brave browser is not able to connect.
I have been unable to verify my wallet for android for almost a year now on 2 separate phones. This is so f*ing frustrating. I don’t want to be told my BAT is safe. I don’t want to be told to wait anymore,
I figured out the issue, for some of you this will work. It Did for me. Others may be facing a different problem.
Open your Uphold wallet
Click the more tab on the bottom right
Click the profile section
Click the giant verify wallet banner
I had to submit my drivers license and a photo (Canadian regulations I believe). Then it said I was verified.
I then went to the brave mobile browser again, clicked the triangle and tried the verify wallet thing again. This time, it said ‘wallet verified’ and gave me 9 notifications of BATs being added to my uphold wallet.
I think this particular issue could be resolved by brave by informing people to open the uphold app and verify the wallet there, since that’s what they mean.
Seems like we are conflating a lot of issues here.
If you are seeing the “device limit reached” message
This means you have linked the maximum number of devices to your Uphold/Gemini account that we allow at this time. Please see the following post for information on how to submit a wallet unlinking request:
If you are stuck in a wallet verification loop
If you go to Verify wallet and run through the Rewards verification process, complete it, and receive no errors/error messages, but your Rewards page/panel still shows Verify wallet, you’re likely stuck in a verification loop. This can happen when Uphold can’t communicate with the browser due to blocked cookies. For this, try logging into Uphold.com, opening your Shields panel and changing the cookie control setting to Allow all cookies, then try the verification process again.
If you are seeing a wallet verification error
I believe this could be due to a couple things:
Your wallet is in a corrupted state, in which case you will likely need to reset your wallet. You can tell if your wallet is corrupted by going to brave://rewards-internals and checking to see if there is a Wallet payment ID on the General info tab. If there is not, your wallet is likely corrupted.
If you believe you fall under case 1 or 2 above, please send me a DM and I will do my best to assist you. For #2 above, simply complete the KYC requirements in your Uphold account and you should be good to go.
I have only one Brave nightly verified wallet on my PC , , I have on phone brave and Brave beta, and after update software I loose linked wallet.
when I go to brave://rewards-internals general info, I have there more than one browser werified, how to unlkin them . what to do?
Thank you Mattches, for the info. I submitted the request for the account removals. Im wondering typically how long those requests go? After having dealt with it for months and not checking the forums (my fault) I’m now excited to finally get it fixed. Thanks!
This has been more than 2 months since this issue appeared after Android 12 update.
On Android 12 mobile app of Brave, I just can’t connect/verify the wallet using Uphold login! It just doesn’t connect at all. Totally frustrating!!
When is Brave gonna solve this problem?