Unable to connect Uphold account with Brave Rewards

I am facing with the same problem, with vBAT deadline looming on 31/10 morning.

  • Uphold created and verified on 28/10. Brave Windows device connected and vBAT transferred successfully

  • Next day 29/10 tried connecting Uphold to Brave Android mobile device, got the above dreaded recurring error messages. Went back to try the Windows device that was connected on previous day, but even that one now shows the same error messages, unable to log into Uphold account from Brave Rewards page.

  • Log into Uphold.com without issue, and does not show any further verification pending. (Had done both ID & selfie)

Hope there will be a deadline extension for those affected.

Well it’s frustrating to say the least. I had to deposit money from my bank account to Uphold and tried to withdraw it in and attempt to try getting to the secondary verification step as described. Instead of getting the secondary verification step, my money is on hold pending review by the team as a routine security measure.

Can’t believe it, all this runaround just to claim the few BAT tokens!

Servers prolly crashed under the weight of all the people trying to do this :joy:

I added some crypto then withdrew again and then it promoted you to take another photo then allowed the transfer, but still can’t connect. I saw another post suggesting to allow cookies, I did this and even took brave shields down but still same error

I’m having the same issue. windows 11, in supported region, uphold account verified (in uphold wallet is shows brave browser connected, but on brave browser it is not connected), cleared cookies, brave browser updated.

KYC_required is not listed for me. my uphold account is verified for years now (KYC etc with uphold)

Same thing for me. I can’t withdraw and Having the same issue.

So Uphold has released the money back to my bank account but there was no secondary verification prompt

Hey, I’m confused with so many answers, so may I ask what is the solution for my problem too, since you quoted only a few people with problems? What I have to do to fix this please, since tomorrow is the last day?

Hello! This is a known issue. We are actively investigating and hope to have a solution soon. Thank you!

Appreciate that but if the deadline is tonight midnight, will there be an extension so we won’t lose your BATs?

yeah, will there be an extension so we won’t lose our BAT?

+1 to not be able to link a vetted and verified uphold account. Ive tried fully logging in etc. I am fully verified - did the selfie on my phone etc. Got emailed from uphold saying I am good to go.

[Oct 30, 2023, 10:15:21.6 AM:ERROR:post_connect.cc(77)] Unknown message!
[Oct 30, 2023, 10:15:21.6 AM:ERROR:connect_external_wallet.cc(186)] Failed to connect uphold wallet!
[Oct 30, 2023, 10:15:27.9 AM:ERROR:post_connect.cc(77)] Unknown message!
[Oct 30, 2023, 10:15:27.9 AM:ERROR:connect_external_wallet.cc(186)] Failed to connect uphold wallet!
[Oct 30, 2023, 10:15:34.2 AM:ERROR:post_connect.cc(77)] Unknown message!
[Oct 30, 2023, 10:15:34.2 AM:ERROR:connect_external_wallet.cc(186)] Failed to connect uphold wallet!

I can confirm the browser is verified within uphold or linked in uphold but nothing else working. I have multiple brave browsers accross a computer and a few phones…

Looks like it fixed itself. Now shows balance on uphold from my first device.

Not sure if I did something or the back end kicked back in but I now see a balance from the one PC and see this error message now.

Blockquote
[Oct 30, 2023, 10:50:17.6 AM:ERROR:post_suggestions_claim.cc(55)] Invalid request
[Oct 30, 2023, 10:50:17.6 AM:ERROR:credentials_promotion.cc(501)] Failed to parse drain tokens response
[Oct 30, 2023, 10:50:17.6 AM:ERROR:get_external_wallet.cc(42)] Failed to transfer tokens!
[Oct 30, 2023, 10:50:18.7 AM:ERROR:post_suggestions_claim.cc(55)] Invalid request
[Oct 30, 2023, 10:50:18.7 AM:ERROR:credentials_promotion.cc(501)] Failed to parse drain tokens response
[Oct 30, 2023, 10:50:18.7 AM:ERROR:get_external_wallet.cc(42)] Failed to transfer tokens!
Blockquote

This now appears to be fixed accross my devices - however I will now need to figure out why I have not received ads revenue since about April 2023 until now.

Hey all! The issue from over the weekend should be resolved and anyone getting the Please try again later notice should now be able to connect. So do please try to connect again. If you still have issues, do advise and we’ll do out best to assist.

cc: @KevinR @CeruleanStar @gna @LxWulf @tux @supposedlysam @mathlord2 @lovelylady40

6 Likes

It works!!! Thank you! Great Job, Brave!

1 Like

Thank you so much for looking into this! It works :slight_smile:

1 Like

Yes its working now, thank you

Working, thank you, great job guys! :partying_face:

Yes works now, thanks so much for fixing it!