Problem with uphold wallet connection - Your request is still being processed, please wait


For a few days now I have not been able to connect my uphold wallet to Brave to collect rewards.

It started happening on all my devices : Linux (desktop), Mac OS (desktop) and android (mobile)

Briefly describe your issue:

After finishing the verification process on Uphold, I keep getting this error message:

"Your request is still being processed, please wait.

Sorry there was a problem processing your request, please try again."

If I press the “Try Again” button, it simply continues to fail.

When checking brave://rewards-internals/, I see the following log:

[Jan 02, 2024, 9:55:55.5] Unknown message!
[Jan 02, 2024, 9:55:55.5] Failed to connect uphold wallet!

When checking the “Integrations” section of the Uphold Dashboard, it says that Brave Browser is connected.

Also, I did check previous threads about the same issue, but no actual resolution instruction is specified anywhere.

What Operating System and Brave version are you using (Menu --> About Brave)?

OS: Linus Ubuntu 23.10 and Mac OS

Brave: v1.61.109 Chromium 120.0.6099.144

Are you using a VPN? (yes/no)


Are you in a supported region?


Does your device pass the [SafteyNet] check (Android only)?

Problem happens on the desktop versions.

Have you fully completed Uphold’s CDD requirements?

Yes, I even had BAT being transferred to and from my account.

A post was merged into an existing topic: Aggregate Topic: Unable to connect to Uphold