Sync v2 Sync Chain Empty

NOTE: Any “one-liner” or topics requesting support or reporting bugs that do not make an effort to include as much of this information as possible will not be responded to. Repeatedly posting as such is grounds for banning._
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->

Description of the issue:
Desktop does not list any devices under “DEVICE NAME” - will not let me leave the sync chain (in an attempt to start over and create a new sync chain) - will not let me add new devices (ie my Android Mobile)
Steps to Reproduce (add as many as necessary): 1. 2. 3.

Attempting to ADD Android as a device on chain steps:

Desktop Step 1) Launch Brave on Desktop
Desktop Step 2) Click “Add New Device”
Desktop Step 3) Click “Phone/Tablet” to display QR code

Android Step 1) Launch Brave
Android Step 2) Tap Settings
Android Step 3) Tap Sync
Android Step 4) Tap “Scan or enter sync code”
Android Step 5) Scan QR code displayed on desktop computer

On the Android Device: “OTHER DEVICES ON CHAIN” lists only the Android device name
On the Desktop: “Device List” remains empty

Reproduces how often:
100% of the time

Brave Version(See the About Brave page in the main menu):
Desktop Brave 1.15.72
Android Brave 1.15.73

Type of devices currently running on the Sync chain in question:
Windows 10 Desktop
Android 9 Phone

Additional Information:

2 Likes

@CompSMART,
Thank you for reaching out. Can you go to brave://sync-internals and send me a screenshot of this page?

I think I have determined that it was my web-filtering software that was blocking connection to the Brave Sync server. After white-listing brave.com - I was able to set up a sync chain and sync my favorites normally. SO - those of you having Sync problems - you might want to temporarily disable any web filtering/antivirus/malware detection software you might be running and see if that resolves your sync issues.

1 Like

Your tip saved my day!
I was stuck with the “Brave could not access your operating system’s safe storage” error, not able to reset the sync settings:
but from the brave://sync-internals/ page the action “Disable Sync (Clear data)” solved the issue, allowing me to reconfigure the Sync.
Thanks!

1 Like