Sync v2 Sync Chain Empty

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Description of the issue:
Desktop does not list any devices under “DEVICE NAME” - will not let me leave the sync chain (in an attempt to start over and create a new sync chain) - will not let me add new devices (ie my Android Mobile)
Steps to Reproduce (add as many as necessary): 1. 2. 3.

Attempting to ADD Android as a device on chain steps:

Desktop Step 1) Launch Brave on Desktop
Desktop Step 2) Click “Add New Device”
Desktop Step 3) Click “Phone/Tablet” to display QR code

Android Step 1) Launch Brave
Android Step 2) Tap Settings
Android Step 3) Tap Sync
Android Step 4) Tap “Scan or enter sync code”
Android Step 5) Scan QR code displayed on desktop computer

On the Android Device: “OTHER DEVICES ON CHAIN” lists only the Android device name
On the Desktop: “Device List” remains empty

Reproduces how often:
100% of the time

Brave Version(See the About Brave page in the main menu):
Desktop Brave 1.15.72
Android Brave 1.15.73

Type of devices currently running on the Sync chain in question:
Windows 10 Desktop
Android 9 Phone

Additional Information:


Thank you for reaching out. Can you go to brave://sync-internals and send me a screenshot of this page?

I think I have determined that it was my web-filtering software that was blocking connection to the Brave Sync server. After white-listing - I was able to set up a sync chain and sync my favorites normally. SO - those of you having Sync problems - you might want to temporarily disable any web filtering/antivirus/malware detection software you might be running and see if that resolves your sync issues.

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Your tip saved my day!
I was stuck with the “Brave could not access your operating system’s safe storage” error, not able to reset the sync settings:
but from the brave://sync-internals/ page the action “Disable Sync (Clear data)” solved the issue, allowing me to reconfigure the Sync.

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