Sync not working between Windows and Android: Sync Code empty

Description of the issue:

When trying to add/remove a device from the sync chain, clicking on the X button opens a pop-up window but doesn’t actually remove my phone from the sync chain when I confirm the removal.

Trying to “Add New Device” > “Phone/Tablet” doesn’t display a QR code but an error message instead, saying “There was an error displaying the QR code, please refresh and try again.”.

When I try to click “View Sync Code”, the field is empty and I also get the message “Word count: 0”.

Finally, all the “Sync Settings” are disabled and enabling them does nothing, they get reset when I refresh the page.

Steps to Reproduce (add as many as necessary): 1. 2. 3.

  1. Open Brave Browser.
  2. Hamburger menu.
  3. Sync.
  4. Click Add New Device/X button to remove a device.

Actual Result (gifs and screenshots are welcome!):

Can’t add/remove device from existing sync chain.
See attached screenshots.

Expected result:

Ability to add/remove a device from the sync chain.

Reproduces how often:

Every single time.

Operating System and Brave Version(See the About Brave page in the main menu):

Windows 11 Pro 22000.613 running Brave Version 1.37.116 Chromium: 100.0.4896.127 (Official Build) (64-bit)

Additional Information:


Screenshot 2022-04-22 032603
Screenshot 2022-04-22 032620

1 Like

Hi, Just wondering if you are still experiencing problems or if your issue has been resolved?

Edit: Help Center articles on Sync:

1 Like