PSA: Current FAQ

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iOS crashes: How to share logs

Unlike Android and Desktop, it’s a bigger headache to share logs for iOS. I’ll provide the steps below:

  • Step 1: Go to Settings on your device, not Brave’s settings.

  • Step 2: Go to Privacy & Security

  • Step 3: Go to Analytics & Improvements

  • Step 4: Go to Analytics Data

  • Step 5: Pull down so you can see search bar. Type in Client

  • Step 6 Look for logs that do not say client.wakeups and click on it

  • Step 7: Click on the share button on top right (at least on iPhone) and then choose to Save to Files

  • Step 8: Choose the location you want to save it and save it there.

  • Step 9: Navigate to your Files on device and find the file you just saved.

  • Step 10: Rename the file to be .txt at the end, making sure you delete the .ips. So it would be something like Client-2023-05-08-101535.txt If asks whether you want to change extension type, confirm it.

  • Step 11: You have two options:

  1. Tag Mattches or Michal on your topic and ask them to DM you so you can share your crash reports. While these typically don’t contain critical information, it often may be best to let as few people see it as possible. So for security sake, you can just have them contact you and then you share privately. This step may take longer.

  2. If you want to expedite it and not worry, you can upload the new .txt file directly on your topic here so that developers can review and try to figure out the issue.

Privacy/Security Team is advising to go by first step. But that’s just them trying to be very cautious and have as little of your data floating around as possible. That said, shouldn’t be too big of a risk. Go with whichever you’re most comfortable with.

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