Hey! Now that the system is showing all rewards have processed and paid out, everyone should have received theirs or have it appearing within the next few hours. As we know, life doesn’t always work as it should. If you post here on Brave Community about not having received your BAT, you will all get the same exact or similar message. So please, instead of creating posts here to flood issues, your best bet is to do the below so you can get help ASAP.
Send a DM (direct message) to @steeven or @Mattches . Believe it or not, they are the only two people processing everything. While there used to be others like @SaltyBanana that might still appear on here occasionally to help, they can go extended periods of time before reappearing on the forums (like SaltyBanana last commented on 02/08/2022).
When you DM them, make sure to fully explain your issue of how long it has been since you’ve received BAT and provide them your Wallet Info that you can find in
brave://rewards-internals. (you need to paste/type that into your browser to access it)
Actually, I may as well quote Steeven since he asks for a bit more:
- Copy/paste your Wallet ID (found on
- Your OS and Brave version (first three lines in
- A screenshot of your Rewards panel in
Settings --> Brave Rewards.
There are also two things that Brave staff would like you all to know.
- Digging through/posting their logs and making assumptions about what they mean is not helpful to anyone.
- That if users aren’t seeing ads or receiving payment, they need to reach out to us directly and they need to exercise patience as not only do we have 1000s of messages to go through between us (support), each individual ticket/DM/request can take anywhere from a few minutes, to a few hours to several days to diagnose.
Posting here isn’t going to speed things up and nobody else can help except for Brave Support. Sending multiple messages also won’t help, in fact it might actually make your wait be longer as you “lose” your place in line, since old notifications become new and they work themselves from the bottom of the list.