My UPHOLD wallet is stuck connecting to Brave on my pc while everything is working on my phones

Good morning all ,

For months (years) I’ve been trying but I can’t connect and verify my UPHOLD wallet with Brave from my pc (and therefore receive BAT), while on my 3 cell phones it works, maybe the old cell phones (hs) block if there is a maximum number of connectable ip addresses from brave to uphold?

Here is one of the messages on Brave when I attempt verification:
Error: Brave Rewards profile is reported
Unfortunately, your Brave Rewards profile has been flagged and you are unable to verify with a guardian at this time. This report can sometimes be due to Brave Ads activity that violates the rules, although it could also be a false positive.

Please note that while your Brave Rewards profile is flagged, you cannot proceed with verification.

No action is required on your part. Your Brave Rewards profile will automatically be reassessed periodically to determine when (or if) the report can be removed. Please try again from time to time to see if the report has been removed.

Learn more about Brave’s process for reporting Rewards profiles.


If you can give me some solutions since you are in a relationship with Brave, that would be great.

That is because your account is flagged.
If you do anything from below, there’s high chance of account being flagged →
Any violation of Brave’s Terms can result in your account being flagged. You can find their Terms of Service for Brave Rewards at

Some quick examples of things that often result in flagged accounts can be:

  • Using a VPN, Proxy Server, or other such thing to hide or fake your location. This is because it can be seen as you trying to bypass ad restrictions. Remember, advertisers pay so content is shown to specific regions. When you appear to be in a region you’re not, it is taking advantage of the system to see ads and receive BAT you shouldn’t be getting.
  • Modifying folders. There are some things you’re encouraged to do but some people do dig deep and try modifying folders that affect your encryption key OR where Users think they can fool the system into thinking they’ve seen more ads or have more BAT in their browser than they really do. Whether intentional or accidental, messing with the wrong things will get your account flagged.
  • Your setup sends mixed information to Brave. For example, maybe you’re in the United States. Your IP address shows you in California, your language is English-IN, and your time zone is correct. This will tell Brave you should see ads from India but then it sees that you’re actually in California. At this point it will think you’re trying to trick the system to see more ads and might flag you. If nothing else, it can result in you not getting BAT for ads that you do see.
  • Cloning your browser. Some people have learned how to do unofficial backup & restore and have the “great idea” that they can make multiple copies of the same browser on different devices and then Verify them with a custodial wallet like Uphold or Gemini. The system recognizes this and will flag the account and prevent anything from happening. Of course, even if unintentional, creating two exact copies of the browser and encryption key will be seen as attempting to do this and will flag you. So never have two identical copies of the browser running.
  • Uphold or Gemini identifies your account as fraudulent and/or there’s a violation of laws.
  • Any other type of suspicious activity is recognized by the system or Brave staff.

That said, just like people, the system isn’t flawless and mistakes can happen. If you haven’t done anything wrong, you can always create a ticket as instructed in What do I do if I get flagged? section of this FAQ.

Also, you should raise a ticket with Brave’s team so that they can investigate and if you qualify for getting unflagged, they’ll eventually unflag you. Raise a ticket here


Thank you very much SmartyAadi,

It really helped me, I started the process with ticket creation (I may finally be able to unblock this problem, I could have had 1k of BAT at least ^^).
My account with wallet was created in 2019 but I have been using brave since 2018 with the famous QWANT, I hope to be VIP ^^

I also had this message from the UPHOLD team, which is super effective:

Greetings from Uphold! This is Catherine, and it is my pleasure to be of service.

We understand that you would like to connect and verify your Uphold account with your Brave rewards. We will ensure we are here to give you the assistance you need.

Having reviewed, your account is all good and your Brave rewards is fully authorized on your Uphold account.

Thanks for getting in touch with Uphold. We’re proud to be a partner of Brave and will be glad to assist. For this kind of issue, it’s best to contact Brave directly.

You may want to review Brave’s support page and this is also their main support channel, or browse their FAQ for more details:

If rewards is flagged, there’s actually nothing much Uphold can do from their end. It’s because the flagging is done from Brave’s end and not Uphold’s

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