Receiving ads but not the BAT of this Month, other than that, I can't connect my Brave Mobile with the Uphold Wallet

Brave Rewards Rewards Support
,
1

I’m using brave on PC and I was getting paid normally, but this month the amount of 1,243 BAT didn’t fall into my uphold account, payment that should have been credited on the 8th of this month. In addition to this problem, I can’t connect my cell phone to my verified account, it says I passed the limit of 4 devices, but I have brave connected only on the PC.

On the PC:
Windows 11 Home Single Language + Versão 1.35.101 Chromium: 98.0.4758.87 (Versão oficial) 64 bits
On smartphone:
Android 8.0.0;Build/R16NW + Versão 1.35.101 Chromium: 98.0.4758.87 (Versão oficial) 64 bits

**Is your browser wallet currently verified? (yes/no)
===> Yes
**

**What date did you verify your wallet?
Verified member since May 2020
**

**Have you been able to successfully receive payments in the past?
Yes, I never had problem with my Brave desktop, but this month the payment not was credited, my Brave Mobile do 4 months that I can’t connect again after reboot my cell : (
**

**Are you using a VPN? (yes/no)
NO
**

**Are you in a supported region (see here for list of supported regions)?
Yes, i’m from Brazil
**

**Does your device pass the SafteyNet check (Android only)?
No, return “failed”, I’m using a Galaxy A7 2017
**

**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
No, Is still activated
**

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!