Can't verify Uphold Wallet

Brave Rewards Rewards Support
1

Hello.

It seems that cannot claim my BAT rewards because I cannot verify my wallet. I have found similar topics on the forum, but none of those seemed to offer a solution that I could implement myself.

I could be very thankful if someone could assist me.

When I click the verify wallet button in the Brave rewards section there is a popup (topic: verify is optional) where I select continue, then there is an option to choose a wallet service, where I choose Uphold and Continue to Login. After this there is a split second pop up from uphold (It seems, I can’t read that fast) and then the pop up closes, I am back at Brave rewards tab and nothing has changed.

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2

Just to rule out 1 problem, go to brave://rewards-internals/
There under wallet info, check if you have a wallet payment ID.

I had this issue myself that brave did not assign my a payment ID and uphold was in that same loop as you described.

3

Thank you for the suggestion. It seems that External wallet info says Wallet status: Not connected. Otherwise the Brave wallet is Valid.

But as I described previously, I could verify the Uphold wallet.

4

okay. And under Event logs, do you see anything that says device limit or something?

5

Yes. There are logs with device_limit_reached key.

Is there a way to disconnect unused devices?

6

As for me, i became uphold user connected to brave browser, as iv reached the threshold of bat in my wallet that is required for verification in uphold.

7

Thanks for the input.

But if understand correctly “Uphold requires a minimum balance of 15 BAT to create an account.”

I already have an Uphold account, but it seems that maybe I have too many browsers (on different PCs) connected to Uphold (I think 5) But I never bothered to disconnect them, when I stopped using the some of the PCs.

8

You may get 1 device removed by the support. @steeven @Mattches etc.

Otherwise you have to wait. there is a tool for us to manage our “connected devices” in development currently. But there is no clear ETA. can take from a few days to a few months.

Also, you can not disconnect them currently. And also every fresh install means its a new device.

9

Every new install means new device might mean that i have a few more that are inactive and unreachable. Could those be removed as well?

10

You can only have 4. No more. 4 are allowed. The 5th will not connect.

11

Yes, I got that, thanks.
I would like to disconnect the unused ones. What do I need to do, in order to do so?

12

same issue as well

brave://rewards-internals/
keeps happening had to verified at one point

13

Uphold is a wallet based on “multisig encryption of crypto transactions”.

QUOTE from Source:

Please note we do not support non-Latin IDs such as Chinese, Arabic etc

Source: https://support.uphold.com/hc/en-us/articles/202766795?mobile_site=true

With love,
Lxcy.

14

Hello, I too am having this issue. I believe I currently have more than 4 installs. I would like to remove the old ones so I can verify this new one.

15

Thanks @xMovingTarget for helping.

@Themaksiest welcome to Community :smiley: if you would like to DM me all your wallet IDs I’d be happy to help.

Thanks,
Salty :banana:

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