I have already provided all the data to support.
Brave version 1. 38. 113, Android, Moto G5.
Now if that doesn’t show up there, I suppose there are problems even with support.
I don’t expect them to solve my problem, because I see that nothing will be solved and that I lost my rewards, that I wasted my life gathering to be stolen. Nor do I expect to be rewarded in June.
I predict the same will happen.
Can u share the screenshot with us
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Any other info re Uphold, should be at:
Now my uphold wallet is disconnected. I uninstalled the uphold app and installed it again, thinking it could solve the pending BAT receipts and I can no longer connect the wallet. I’ve seen that many users haven’t received their rewards for months and this has never happened to me. Big flaw in the Brave system. I didn’t receive my April rewards and I think the same will happen in May.
[image]
I sent three messages to support and what they replied was for me to uninstall the uphold app and install it again and then connect the wallet.
I did this even though my wallet was already linked.
What happened that now no longer binds. In the end, it only got in the way and didn’t help.
You would help your issue(s) by correctly providing information re your computing device and its OS, plus version of Brave Browser - as required by Brave Support, when you are creating a report.
I had to guess, that you might be using Android - yet I am not certain . . .
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Re your:
“they replied was for me to uninstall the uphold app and install it again and then connect the wallet”
Uh, probably not. The steps are to:
- uninstall the Uphold app
- make the connection
- install the Uphold app
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Brave Community > Report Editor for Brave Rewards support issue:
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PS. You are often the troubleshooter.
PS. Thank you for your screenshots.
PS. Hang in there . . . you will likely figure out things.
Learning how Brave Community “works” - re bugs and issues - is not easy for many people.
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Looks like a fix, for Android users - discovered by @utopian, and the following worked for @sansujswa:
Uphold, also see their instructions: How to verify your identity
https://support.uphold.com/hc/en-us/articles/202766795-How-to-verify-your-identity
Uphold Non-Supported Jurisdictions:
https://support.uphold.com/hc/en-us/articles/360026786712-Non-Supported-Jurisdictions
Uphold info at Brave Help Center:
https://support.brave.com/hc/en-us/articles/360046470011-How-Do-I-Verify-My-Uphold-Gemini-Account-
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I had problems for the longest time and every time I verified the uphold account and went back to Brave it said unverified again! I contacted uphold who told me to talk to Brave cust Serv. I finally found that the Gemini wallet had all my BAT tokens and was already linked to my Brave account some how and I do not recall doing it myself! Hopefully this may help some people!
I have already provided all the data to support.
Brave version 1. 38. 113, Android, Moto G5.
Now if that doesn’t show up there, I suppose there are problems even with support.
I don’t expect them to solve my problem, because I see that nothing will be solved and that I lost my rewards, that I wasted my life gathering to be stolen. Nor do I expect to be rewarded in June.
I predict the same will happen.
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