@jessi1, here are some things you can check on, and troubleshoot, that should help you.
First, make sure your region is supported:
This page tracks the growth, development, and ongoing impact of the Brave Rewards program, and the associated Basic Attention Token.
If that’s good, make sure you have the latest browser version.
Next, read this FAQ to get a better understanding on how Brave Ads work:
A Note about Brave Ads
Before we jump into troubleshooting issues, it seems that there may be a slight misconception about the goals and the way in which the Brave Ads feature is designed. This misconception generally takes the form of:
"When I opt in to Brave Ads, my browser will show me ads whenever I use it."
This is not entirely true. In reality, this statement should be:
"When I opt in to Brave Ads, my browser will try to show me ads which are relevant to me."
The difference in wor…
Then go through this troubleshoot guide to make sure you have the best settings (Windows 10):
Given the many reports received of Ad notifications not appearing for some users, we’ve compiled a short list of [Windows] settings to check to ensure that the Ads platform and your OS play nicely together.
In this thread – please let us know if any of these steps resolved the issue for you (and if so, which ones?).
Check OS notification settings
Windows 10 has specific notification toggle switches that can be enabled and disabled across all applications, and for individual applications.
And you can check this other troubleshoot guide for even more tips, if you wish (all OS):
I would like to give some tips which I have experimented on my Smartphones and PCs and all of them working fine for me.
– First Check These Common Things –
Make sure you have your maximum number of ads set to maximum (5 ads per hour)
Notification is on for your Brave Browser App. (To check go to Browser Settings > Notifications > Enable Show notification)
DND (Do not disturb) mode is off.
Check active campaigns here >
– Here are my tips which I hav…