Frustrated with Brave over no responses

I’ve been using Brave for a long time and it’s my default browser on my PC however I sometime get VERY frustrated when Brave will not continue while on certain websites. For example, today I was making a purchase on Target.com and when I needed to complete the purchase via Paypal Brave was supposed to render a page that would allow me to press a button to compete the purchase. It did not and this happens to me frequently on websites like HomeDepot.com and when accessing my account at Citibank.com. What happens is that the screen freezes, my processor must heat up as the fans zoom to high speed and Brave will ask me if I want to wait or cancel. over and over and over again. Sometimes If I continue to wait it will finally render the page but most times it won’t. In these cases I can sometime copy the URL into Microsoft EDGE and Edge has no problems rendering the page which is what happened to me today with my Target purchase. Last week when I purchases an item from HomeDepot I just canceled after the first wait request and switched to EDGE. What bothers me is that Brave is Chromium based and so is Edge so why is BRAVE having issues and Edge doesn’t

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Have you tried it with Shields down on the site?

What version of Windows are you on?

What version of Brave is it?

Is any antivirus or other security software installed?

Do you have any extensions installed/enabled? If so, does it still happen with them all disabled?

Does the issue occur in a Private window?

Does the issue occur if you create a new profile and try it in that profile? (Make sure your original profile does not have any open windows; only the new profile should be open.)

Are you using ‘Secure DNS’ settings in Brave? What if you turn it off?

Is anything set in brave://flags ? (Anything with a non-default setting will be sorted to the top, and will have a blue dot next to it.)

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I would be interested to know all of the above :point_up:

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Have you tried it with Shields down on the site? Yes - Doesn’t seem to affect it any

What version of Windows are you on? Windows 10 Pro 21H2 Build 19044.1766 Fully patched

What version of Brave is it? Version 1.40.109 Chromium: 103.0.5060.66 (Official Build) (64-bit)

Is any antivirus or other security software installed? Norton 360 Deluxe

Do you have any extensions installed/enabled? If so, does it still happen with them all disabled? Bitwarden installed. Have not tried it when disabled but I have Bitwarden enabled on Edge and it doesn’t impact that environment

Does the issue occur in a Private window? Yes. Just tried to log into my Citibank.com account in a private window and it was worse than accessing it in regular mode. Tried it in Edge next and it rendered the page much faster than Brave did.

Does the issue occur if you create a new profile and try it in that profile? (Make sure your original profile does not have any open windows; only the new profile should be open.)

Have not tried this but since it only happens on certain websites I’m questioning how a different profile would be causing an issue.

Are you using ‘Secure DNS’ settings in Brave? What if you turn it off? I am not using Secure DNS

Is anything set inbrav e://flags ? (Anything with a non-default setting will be sorted to the top, and will have a blue dot next to it.) Everything is set to default

See my reply to JimB1

@Moondoggy,
Can you please try testing with a new profile to see if you get different results? Thank you.

OK. There does appear to be an issue with my profile. I created a test profile as suggested and my performance with Citibank.com was better with the test version than my regular profile. That being said, I installed Bitwarden in test, imported my bookmarks and configured TEST to be identical to my regular profile and brought up Brave in side-by-side windows and even though they were setup the same, the test profile was better performing than my default. So what could be wrong with my regular profile to cause this kind of performance issue as I was getting No Response from my regular profile but I was already logged in with my test profile? What do I do next?

@Moondoggy just to toss out some generic info. Usually if it works in New Profile but not in your normal, then it’s something in your Settings overall. The trick then is having to figure out what setting you’ve changed

New Private window is basically a test to find out if it’s an Extension causing the problem. So when you say there were issues in Private Window but not in New Profile, comes down to settings.

Again, that’s generic answer. I couldn’t begin to guess where’s it’s originating. Just wanted to let you know that much until @Mattches or others drop by with more questions or solutions.

You might try clearing your cache/site data in your original profile (ideally for all time) and see if this helps resolve the issue.

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I cleared everything except cookies as I have a lot of sites that retain history that I have signed on from a secured PC and do not require 2 factor sign on each time I access them. That being said, it appears that there was “something” that I was retaining that once deleted seemed to have cleared up the problem. Interesting that I use CCleaner to define what cookies I want to keep and anything else is purged when I run CClearner but although I have told CCleaner to clean out everything except the flagged cookies is must not be cleaning everything that Brave cleans using it’s methodology.

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So just to confirm, the issue is now resolved?

@Mattches , @JimB1 , @Saoiray

Thank you for sticking with this issue.

I’m going to say the issue is resolved but I would appreciate any comment that you can make regarding what or why clearing the cache might have resolved this issue. Not holding your feet to the fire or anything like that it’s just a case of inquiring minds would like to know :grinning:

@Moondoggy

If I may, in the old days of the Internet, websites were basically billboards - fixed information - that an Internet browser would retrieve and display (render) for the Internet browser users. HTML was significantly more simple and less dramatic in contrast to the present-day complexities of many more tools (website building and web page rendering/viewing).

Now, websites ‘play’ offense and an Internet browser (including you) ‘plays’ defense.

Websites now engage dynamic plays that are designed to change in the blink of milliseconds, in reaction to what are the responses from Internet browsers.

Websites are determined to collect, gather, hack, retrieve, snoop, and track in a manner that smothers as much of your computing device and its software, plus you, as websites can.

Brave Browser, though Chromium-based, has MANY differences from Microsoft Edge and other Chomium-based Internet browsers.

Because Brave Browser design (setting aside the Brave Rewards conundrum), intends to not reveal info, wherever not revealing is possible. (Google is trying to make that defense work by Brave, more difficult.)

Sometimes, Cache is in need of being cleared, because now days, Cache gets old, during ‘the blink’. Cache information that was stored a moment ago, or during the previous Sign-In attempt, is out-of-date for the next attempt.

Same for Cookies.

Some websites want you to ‘Register’ your computing device. But that just hands over info, that Brave Browser prefers to make . . . bland . . . instead of enlightening for the website.

Suggested reading:

How to use Developer Tools:

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