Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->
Briefly describe your issue:
I have claimed “1.500 BAT” through Android and it shows in the Brave Wallet on Mobile
However when I login to my Brave Wallet the amount is 0
Neither the amount is reflecting in Gemini Wallet
Neither the amount is reflecting in my Desktop Brave Rewards
What is the issue ?
What Operating System and Brave version are you using (Menu --> About Brave)?
Android: Brave 1.34.81, Chromium 97.04692.99 ; Android 11
Desktop: Brave Version 1.35.100 Chromium: 98.0.4758.87
Is your browser wallet currently verified? (yes/no)
Desktop : Yes
Android: No
What date did you verify your wallet?
20th Dec, 2021
Have you been able to successfully receive payments in the past?
Received amount for Dec Payout
Are you using a VPN? (yes/no)
Never
Are you in a supported region (see here for list of supported regions)?
Yes
Does your device pass the SafteyNet check (Android only)?
Yes
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
@Donkja I keep seeing you post in various topics “They said that they would even give bonus…”, where did you see that? I haven’t seen anywhere where that was said. Could you please provide a link? Thanks
@Satrajit,
So to be clear here — there isn’t actually any issue for you at this time for desktop, just Android? You received your Rewards for desktop. For Android (with a wallet that is not verified), the Rewards did not come through yet?
There is Brave Rewards which is where you earn BAT for viewing ads. It stores and then sends to a wallet that you have on Gemini.
Brave Wallet is separate and it is a place where you can buy and send cryptocurrency. At this time, we are unable to send our Brave Rewards to our Brave Wallet. This means unless you spend real money to buy BAT or other crypto for your Brave Wallet, it will always show 0.
You see how there is a message that says Your 2.099 BAT January rewards on the way.? Until that goes away, it means it hasn’t processed and sent yet. You shouldn’t worry until then. Where it says ‘Check Status’ , if you click that it takes you to the post. In it, you see the below:
Are payouts still processing?
Although Brave Ads payout transactions begin on 7th of each month, it may take several days to fully process the large list of transactions. You may therefore see other users receiving their payouts before yours arrives. The team will keep everyone updated about payout progress
So yes, sometimes one device pays before the other or other people receive theirs first. Give it 3-5 days and it’s usually good. Sometimes little longer or little less.
Also, your Wallet you see on Desktop won’t ever see the BAT from your Android and your Android won’t be able to see BAT from your Desktop. This is because they aren’t connected and are being stored in two different places. When/if your mobile is ready, it should tell you that your Rewards have arrived. It then may give you the option to press the Claim button to receive them.
same happening to me , i havent recieved by brave reward of dec and january , i dont know what is the reason , still worroying on the rewards . still i have not recieved my dec pay out and jan pay out .
@Donkja
You’re repeating the same comment over and over in every post I readed today, even misspelled. For your information, a 0.02 cut of an extimation (that is the word you see every time check your current month balance) it’s not a mistake, mostly a rounding. The bonus you continue to talk about is referring to who haven’t got paid for December or had to wait too long, not your case, mr0.02.
