My case was a bit different than your. I do live in a supported area ( Not Russia) . I Did contacted the supported and they replied that I should receive the bat for next month, I’ve been patiently waited for June and July payout. but the claim button still doesn’t show up.
I have the same problem since March, after my uphold wallet was disconnected from support (I live in Ukraine) and I have been communicating with Brave support all this time, but the problem has not disappeared.
I also wrote to Brave support yesterday, filling out the form, where I reported that the claim button had not appeared for several months on Windows 10 and Android.
And since July 7, I have completely lost all advertising and viewing sponsored images does not count.
Brave support replied:
E (Brave Software) Jul 14, 2022, 8:47 AM PDT hello, Thank you for reaching out to Brave Support. This should now be resolved. You will now be able to view ads and earn normally as well as verify your wallet. Please note it may take up to an hour to process. Any missed payments will roll over into the next payment period. thank you.
So far, the only thing that has changed is that views of sponsored images are now counted.
Let’s see what will happen next
In consultation with the team at Uphold, verifying Brave Rewards with an Uphold account will now only be available in the following countries of registration, effective immediately (starting July 12, 2022):
I did receive ad count as in the pictures that I’ve had attached, but during the payout period in these few months the claim button doesn’t show up. and the amount of accumulated BAT just vanished ad started to count for the next month payout.
I thought they had fixed the issue since their last reply that everything has fixed and i’m gonna receive the payment as normal. but since may the issue still hasn’t fixed @steeven
Thank you so much for reminding me to back up! I totally got it out of my head
Tell me, please (since I was never interested in this question at all): I need to backup the entire directory of the %LOCALAPPDATA%\BraveSoftware\Brave-Browser\User Data\Default\ folder, or only its segments, for example, only the “BraveSoftware” folder with all its content.
If it doesn’t bother you, please tell me how to properly save Brave browser data, namely the earned BAT tokens when resetting the system (if necessary).
Back up the BraveSoftware folder. That folder is the containing folder - aka parent folder. I wrote out the path:
so that you would see that:
the BraveSoftware folder contains
the Brave-Browser folder that contains
the User Data folder that contains
the Default folder
The folder named Default, is the initial user Profile folder created at the time of the initial installation of Brave Browser on your computer.
IF - WHEN you create another user Profile, that additional user Profile will be in folder named Profile 1 at:
I mention that, because you need to know:
Your initial, user Profile, is named ‘Profile 1’ and the substance of ‘Profile 1’ is in the folder named Default.
Your first, additionally-created Profile, will be named ‘Profile 2’ and is in a folder named Profile 1.
YOU have to keep track of the relationship between the user ‘Profile’ names and their corresponding Profile folder-names.
Table: user Profile - Profile folder
user Profile named ‘Profile 1’ - folder named Default
user Profile named ‘Profile 2’ - folder named Profile 1
user Profile named ‘Profile 3’ - folder named Profile 2
You might change the name of user named ‘Profile 3’ to ‘TEST PROFILE’ - in which case the following will exist, be true:
user Profile named ‘TEST PROFILE’ - folder is still named Profile 2
Backup Software and Tips
Some of the backup software, has the ability to schedule backups, and you might want to use that scheduling.
Include date and time in the backup filename. For example:
I strongly recommend that backups be stored on an attached, external hard drive.
OK to also locate backups on your computer - as long as the backups are OUTSIDE of the path of the Brave Browser installation. You might create a new directory on your computer, for such storage (Windows OS example):
Windows OS users:
Create a new System Restore Point every day or week, depending upon the importance of recent work.
Brother, yes that was my case. I did screen shot and post my browser picture since the beginning of July and to the day that the claiming process is completed.
I did requested a support ticket as you can see in the picture that I’ve had attached (Maybe you’ve missed) with this post of my own email that the support team replied as It was fixed since May. Obviously they didn’t , so I wait for June and they still didn’t fixed it, Now it’s already July.
I saw many people report similar issue, but I thought maybe the new update’s gonna solve this issue, but still.