Is your browser wallet currently verified? (yes/no) No
What date did you verify your wallet?
Have you been able to successfully receive payments in the past? Yes
Are you using a VPN? (yes/no) No
Are you in a supported region (see here for list of supported regions)? Yes
Does your device pass the SafteyNet check (Android only)?
Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? Yes
For three months now the claim button doesnât appear and the reward are on the way just disappeared then all the coming reward just gone. been report this long ago. but the problem still occur again.
15 days ago I sent a form to unbind my Uphold wallet from the Brave browser.
Sent all necessary data and logs to moderators in DM.
So far I havenât had an answer.
Since May, the application button has not appeared for me either, and all awards eventually disappear. This happens both in the browser on Windows 10 and on the Android tablet.
I noticed that since July 7, all ads have disappeared and views of sponsored images do not count.
My case was a bit different than your. I do live in a supported area ( Not Russia) . I Did contacted the supported and they replied that I should receive the bat for next month, Iâve been patiently waited for June and July payout. but the claim button still doesnât show up.
I did see add normal. the bat counted normally but after the âReward are on the way. keep an eye out!â notice has disappeared My balance still the same.
I have the same problem since March, after my uphold wallet was disconnected from support (I live in Ukraine) and I have been communicating with Brave support all this time, but the problem has not disappeared.
I also wrote to Brave support yesterday, filling out the form, where I reported that the claim button had not appeared for several months on Windows 10 and Android.
And since July 7, I have completely lost all advertising and viewing sponsored images does not count.
Brave support replied:
E (Brave Software) Jul 14, 2022, 8:47 AM PDT hello, Thank you for reaching out to Brave Support. This should now be resolved. You will now be able to view ads and earn normally as well as verify your wallet. Please note it may take up to an hour to process. Any missed payments will roll over into the next payment period. thank you.
So far, the only thing that has changed is that views of sponsored images are now counted.
Letâs see what will happen next
In consultation with the team at Uphold, verifying Brave Rewards with an Uphold account will now only be available in the following countries of registration, effective immediately (starting July 12, 2022):
Hello @289wk!
The fact of the matter is that while I had a verified Uphold account, I had no problems with advertising and payments in the Brave browser.
But as soon as, in February, Uphold unilaterally removed my verification, and in May deleted my account, I immediately started having problems in Brave browsers, both on Windows 10 and on Android.
On the Android tablet, the claim button has not appeared since March, and on Windows 10 since May.
On the contrary, I wanted to unbind the Uphold wallet from the Brave browser by filling out the form: https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047
so as not to occupy the slot. But I donât know if he got rid of it or not, since I didnât receive any notification by mail.
Uphold no longer provides its financial services in Russia. Currently, Gemini also does not work in Russia.
It remains only to wait for Brave to possibly withdraw BAT to the Binance exchange, or to some other wallet loyal to Russia.
For now, I just want to accumulate BAT in the Brave browser in the Brave Rewards wallet. But there are problems with this, as the claim button has not appeared for several months.
I want to note that after contacting Brave support yesterday, at least today I got promotional notifications and viewing sponsored images began to be counted, both on Windows 10 and on Android.
Letâs see if the claim button will appear in August (for July).
I did receive ad count as in the pictures that Iâve had attached, but during the payout period in these few months the claim button doesnât show up. and the amount of accumulated BAT just vanished ad started to count for the next month payout.
I thought they had fixed the issue since their last reply that everything has fixed and iâm gonna receive the payment as normal. but since may the issue still hasnât fixed @steeven
Thank you so much for reminding me to back up! I totally got it out of my head
Tell me, please (since I was never interested in this question at all): I need to backup the entire directory of the %LOCALAPPDATA%\BraveSoftware\Brave-Browser\User Data\Default\ folder, or only its segments, for example, only the âBraveSoftwareâ folder with all its content.
If it doesnât bother you, please tell me how to properly save Brave browser data, namely the earned BAT tokens when resetting the system (if necessary).
I think this problem is systemic. Because you are in a supported region and I am not. But the essence of the problem is identical! There is no claim button, like you and me!
Letâs keep in touch until we solve this problem!
You are lucky with me), I am a very determined person and will write (if necessary) until a decision is made!
Letâs support this topic until you and I have a BAT application button!
Back up the BraveSoftware folder. That folder is the containing folder - aka parent folder. I wrote out the path:
so that you would see that:
the BraveSoftware folder contains
the Brave-Browser folder that contains
the User Data folder that contains
the Default folder
The folder named Default, is the initial user Profile folder created at the time of the initial installation of Brave Browser on your computer.
IF - WHEN you create another user Profile, that additional user Profile will be in folder named Profile 1 at:
I mention that, because you need to know:
Your initial, user Profile, is named âProfile 1â and the substance of âProfile 1â is in the folder named Default.
Your first, additionally-created Profile, will be named âProfile 2â and is in a folder named Profile 1.
YOU have to keep track of the relationship between the user âProfileâ names and their corresponding Profile folder-names.
Table: user Profile - Profile folder
user Profile named âProfile 1â - folder named Default
user Profile named âProfile 2â - folder named Profile 1
user Profile named âProfile 3â - folder named Profile 2
You might change the name of user named âProfile 3â to âTEST PROFILEâ - in which case the following will exist, be true:
user Profile named âTEST PROFILEâ - folder is still named Profile 2
â
Backup Software and Tips
Some of the backup software, has the ability to schedule backups, and you might want to use that scheduling.
Include date and time in the backup filename. For example:
20220629-1627_BraveSoftware_fldr_bkup.zip
BraveSoftware_fldr_bkup_20220629-1627.zip
I strongly recommend that backups be stored on an attached, external hard drive.
OK to also locate backups on your computer - as long as the backups are OUTSIDE of the path of the Brave Browser installation. You might create a new directory on your computer, for such storage (Windows OS example):
C:\Important_Backups\
â
Windows OS users:
Create a new System Restore Point every day or week, depending upon the importance of recent work.
When Brave Rewards wallet/account verified, BAT go to Custodial Wallet Provider (egs. exchanges Gemini, Uphold)
When Brave Rewards wallet/account un-verified, vBAT go to Brave Rewards wallet/account within your Brave Browser installation
So, your issue sounds like the Claim button, for the vBAT to flow to your Rewards wallet/account within your Brave Browser installation . . . fails to appear.
If I am mistaken about that, please let me know.
â
Request help, by completing the Brave Rewards Support Ticket Form at:
Wallet Payment ID would be required in the ticket form and will be found at: brave://rewards-internals/
(If, somehow, you cannot locate your Wallet Payment ID, then try using your e-mail address in the entry field.)
Please DO NOT reveal your Wallet Payment ID nor other personal info (egs. full name, e-mail address), here, at this very public forum, the Brave Community.
Brother, yes that was my case. I did screen shot and post my browser picture since the beginning of July and to the day that the claiming process is completed.
I did requested a support ticket as you can see in the picture that Iâve had attached (Maybe youâve missed) with this post of my own email that the support team replied as It was fixed since May. Obviously they didnât , so I wait for June and they still didnât fixed it, Now itâs already July.
I saw many people report similar issue, but I thought maybe the new updateâs gonna solve this issue, but still.
