Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
I have an existing account with UpHold connected to my desktop Brave browser wallet, I’m trying to connect my Android Brave wallet to the same account. I click the BAT logo in the browser, then select “Verify Wallet” > “Complete wallet verification”, then it brings me to my UpHold account landing page on uphold.com but nothing else.
I tried contacting UpHold about it in case it was on their end, but they said to contact Brave.
How can this issue be reproduced?
- click the BAT logo in the browser. Select “Verify Wallet” > “Complete wallet verification”, then it brings me to my UpHold account landing page on uphold.com but nothing else.
Being able to have both my mobile and desktop brave wallet connected to the same UpHold account so I don’t have to KYC twice and have two individual accounts.
Brave Version( check
1.12.113 - Chomium 84.0.4247. 125
Mobile Device details
OnePlus 7 Pro