Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
How can this issue be reproduced?
- I can’t verify the Wallet for BAT on my phone no matter what I do. I can on my PC browser no problem
- I created an Uphold account and linked it to Brave rewards with more than 25 Bat on there. I also synced my mobile device and PC together
- Using Brave app on my mobile browser, it still says " A minimum balance of 25 is required to verify" with no clear instructions on what to do next
Expected result:
Brave Version( check About Brave):
Latest version as of today. I uninstalled and reinstalled it today (losing a little BAT on my phone in the process…sigh)
Mobile Device details
Oneplus 8T 5G
Additional Information:
I can create my profile and it shows up on the PC Brave browser, but not the mobile version (no clear way to enter that either. Whats up with that?