On all my devices, two macs and android phone. My brave subscription is still valid, i can login and see it. But on all devices when trying to activate the VPN it shows me the sign up screen, if i click “already have brave VPON?” it takes me to login, so i login, can then see my valid and still active subscription… i can refresh brave vpn, but it makes no difference. Loop. I cannot seem to activate it at all.
On my android, i normally just click “brave vpn” in the settings menu and it toggles on/off, but now it takes me again to the sign up / activate screen, and does the same as on desktop, sends me in circles. I can manually go into my phones settings and manage to turn “vpn always on” in there which does activate the brave vpn, but i do not want it on constantly.
It seemed to resolve itself after the subscription had renewed. Strange, as I’ve never experienced this in previous months. And I haven’t stopped or changed any subscription details since starting it ages ago. No idea, but it’s working atm.
My sincere apologies for this terrible experience. It sounds like there is a bug when validating your subscriber credentials when you are trying to connect and we are dealing with a couple other reports of this issue at this time. Please try the following:
Open Brave and navigate to brave://skus-internals/
Click Reset SKUs state
Login to account.brave.com again and if needed click Refresh Brave VPN and try to connect.
