I have an active yearly subscription to Brave VPN. Both mobile and PC were operating fine with the VPN until the most recent Brave browser PC update. Once updated, my PC remained connected to the VPN without giving me the option to disconnect which made it impossible to connect with things in my apartment such as my printer.
My mobile remained able to connect and disconnect without issue.
I reached out to brave support and was only asked if i purchased from mobile, which i did, provided screen shots of all the purchase info and have not heard anything back since.
Today, after restarting my PC, i am unable to connect to VPN on either PC or mobile and when prompted am being shown that my purchase is incomplete.
i have the apple store reciept.
it is active in my apple subscriptions.
i have the debit from my bank account.
@pizzathereum I’m sorry you are experiencing issues connecting to the VPN on your mobile and PC. It appears something went wrong with the App receipt confirmation which prevented your subscription from getting identified. Would you please try to connect to the VPN on your phone once more to see if this is now resolved?
Also, we need a few more details to assist you better on your PC. It would be better to create a request with us directly as the Guardian team to avoid sharing too much information on this platform. You can do this through your phone’s Brave browser settings > Brave Firewall + VPN > Contact Technical Support.
The issue is not connecting via mobile. The issue is connecting on my PC. My phone connects perfectly as it always has. Since the last update, my PC will not connect, and is asking me to pay for the year again.
Why cant brave just issue me a free vpn userid for the PC?
Its been weeks without the vpn since I updated the PC browser. Its extremely frustrating based on the fact it is something I have paid for.
Could you make sure that these are indeed connected? And you may need to just reconnect/login. Such as you see here, it says Already purchased VPN? which is a button you can click and then sign in to your account on to reactivate.
also in reply to @Saoiray : i paid via my iphone on apple store. i have screenshots of all the reciepts. however, when filing a ticket with brave support they ask for a reciept ID in a format which i was not given (mine has numbers and letters and they ask for a specific digit length which i do not have).
when going through mobile “link purchase to your brave account” i am brought to a site that says theres been error, please complete your purchase. and, again, i have already paid for the subscription (vpn is working as paid subscription without issue ON MOBILE).
at this point it is so frustrating to me that since the browser update, it wont recognize the purchase made with my phone.
this is my second yearly subscription (last years worked fine all year). brave support said “it is a known issue that we are working on” but a refund is only possible through apple store which seems like an entirely different headache for me.
should have just gone with nord vpn or even opera. waste of $100 at this point with over 1 month of no vpn on my PC.
It looks like you are actively working on this issue with the support rep. It looks like you ran into a known issue and we’re working with one of our engineers to get your issue resolved.
