Users Experiencing an Issue when Attempting to Connect VPN
Over the last weekend (8/14-8/15), Guardian was in the process of migrating some infrastructure in order to optimize performance to better serve users of the Brave Firewall+VPN. During this process, some users might have experienced an interruption of service causing trouble connecting the VPN.
This interruption was caused by the Brave Firewall + VPN attempting to connect to a server that had been re-provisioned by this migration, rather than forgetting the old host to re-connect to the new ones. Guardian’s engineers were notified immediately of the issue and paused migration to ensure that users were able to resolve this issue with the following steps:
- First please select “reset configuration,” in the settings via Brave>settings>Brave Firewall + VPN.
- Once the old host is cleared, please force-close the app completely, and
- then open your system settings to delete the VPN profile. Settings>general>VPN, then tap on the (i) to see where to delete the VPN.
- Now re-open Brave and turn on the VPN to start a fresh connection.