Have a VPN plan on desktop but unable to activate it on mobile (iOS)

Browser Support Firewall + VPN
1

Please provide us with the following information

**Type of device (iPad pro, iPhone 10, etc): iPhone 12

**iOS version ( Settings --> About --> Software Version ): 16.5

**Detailed description of the behavior:
I subscribed to the VPN plan on my desktop (Macbook Pro 2021, Ventura 13.3.1) but I am unable to activate it on my Mobile, although I followed the detailed process mentioned here
The issue I face is that when I try to log in through the Brave app to my account and get access to the overview of my current Plans, I click on the link provided by email for the login but the page loads indefinitely, and I am unable to complete the process (I am basically stuck between steps 2 and 3 from the process described in your support page).
Is there any solution to this?
I am not sure whether I’d maintain my subscription if I’m only able to use it on the desktop.
Thanks in advance for your support!

2

@GuardianTeam @SaltyBanana please assist. Thanks so much!

3

No need for it, in the end I cancelled the subscription and went with another VPN provider that was cheaper. Thanks anyway for the support, I’ll keep using Brave as my main browser as it’s pretty awesome!

4

Got the same problem. Is there a solution for this?

5

@T0ast to be clear, did you follow all instructions at https://support.brave.com/hc/en-us/articles/13405790544653-How-do-I-add-a-new-device-to-an-existing-VPN-subscription ?

6

Hi!

Please open the Brave browser on your device and depending on if you are using mobile or desktop, navigate to (mobile) settings > Brave Firewall + VPN to select “Contact technical support” or (desktop) Click on Brave VPN in the navigation bar and then Settings to click “Contact Technical Support” to send us a ticket so we can formally assist with linking your subscription to another device.
Thank you!

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