Brave rewards arriving only half?

[Ayush]

Most of the time it happens only around half of the earned BAT is transferred to the account.
Why is this happens ?

And on my android Brave version more than half left out.

Is there any solution to this ?
Thank u adv.

[Saoiray]

Someone else recently asked, my response is

Every month most of the bat roll over for next months

The only answer Brave has for us is that it can happen and it’s something to do with their system reconciling ads. That said, they have had issues, like a couple months ago a lot of people ended up getting like 0.02 BAT instead of full payment and Brave announced the issue and sent out an extra payment. They also then asked anyone who didn’t get the full payment to submit Support Tickets. So it is a variety of things going on. I have reached out to Brave and am hoping they can get back to me on…

That said, do please also review the FAQ at -Retired- PSA: User FAQ - Support & Answers

I suggest the FAQ because it discusses the same issue and has a lot of other information which you might find helpful.

[Paresh]

@steeven & @Mattches atleast this guy is seeing the banner that xxxxx amunt BAT will be credited in 7 days. I am not seeing that at all. My 5 Bats are missing

[Doczu]

With every month and roll over my remaining BAT amount grows higher and higher.

I don’t have the same issue as others here who only get around ~0.02 BAT transferred, but i lost hope they will transfer those BATs fully next month (not alli will earn, but the remaining batch from May).

The anwser in the FAQ is worthless cause it’s about some minor BAT difference due to end of the month ads. I have around 5 BAT over and there is no way in hell i would have gotten that in 2-3 days before the month ends. Crappy (cause you can’t even use the correct word here…) customer service and unclear reasons why this happens

[y2k]

@Doczu

AT difference due to end of the month ads. I have around 5 BAT over and there isno wa

Same for me. Last month it was mentioned that they are trying to fix the issue and will get the full month’s bat. But same issue again. No idea if they plan to fix it or not. Only < 50% of my earnings got converted.

[kryptointerest]

same here on 5 devices and on one I get only 0.11 out of 3.55

[rodrige]

I am in the same boat. Every month the same issue reoccurs

[xmohit559]

so here it is and I`m getting a 0.17 bat is this a joke

[Thrive]

I reported this issue in March and April. As you say it continues. I was supposed to provide @Mattches with some wallet info but haven’t gotten round to that yet due to family bereavement - some things are just more important than BAT. Hopefully they will look into it for you guys.

[Mattches]

Just wanted to state that we have recognized this as an issue and believe we have identified the cause. We are working to resolve it presently.

[Impoiler]

Please Resolve this issue I’m reporting this issue from last 3 months but no solution yet

[yyy]

"As many have seen, this month many users are receiving a notification that shows a very low percentage of their earnings as being paid. For example, 0.04 arriving but they had 12 BAT, which is instead rolling forward to the next month. This is an issue that has been recognized and being worked on by staff. Official comment on it can be seen at:

Just wanted to state that we have recognized this as an issue and believe we have identified the cause. We are working to resolve it presently.

That said, keep in mind that partial payments also are normal. This can happen due to ads not being processed/reconciled in time. When this happens, we do see our balance move forward to the following month where we should receive it as payment. However, if payments ever seem too small or you have a big concern over things, it’s advised you submit a Support Ticket at Brave rewards arriving only half? - #10 by Mattches "

Hmm…is Brave still using a manual process to reconcile ads and BAT balance earned? Shouldn’t computer software [even if it is just a sql or non-sql database and not a blockchain backed system] reconcile balances almost in real time? Additional clarifications from Brave would be helpful.

[Saoiray]

@yyy

Additional clarifications from Brave would be helpful.

It’s hard to get answers sometimes. For example, I reached out to one of the “higher ups” with the following:

@Saoiray

When it comes to Rewards, is there a reason why we are only using Uphold and Gemini? Many Users have been mentioning Binance and I can’t figure out why it’s not able to be an option?

Their answer:

@Brave executive

The short answer is that this requires efforts from both Brave and whatever exchange/custodial services we support. We would need to establish business relations with Binance before we could add it as an option within Rewards. I hope that helps !

So I mean, they answered, but they really didn’t answer.

I’ve hit them up for another response, and we’ll see when/if it happens.

@Saoiray

Understood. I guess I should have phrased differently. Has Binance turned down Brave, is Brave not looking to Binance, is there something more needing done in the future, or where are we on the idea of having Binance involved? This seems to be the #1 request I see from many users in regards to custodial accounts, with many unhappy with Gemini and Uphold, especially with them limiting regional availability.

Thanks for your time

I have a lot of pending things with various developers, executives, and staff members. Sometimes they answer and give full details while other times they just evade.

NOTE
Not putting name as I don’t want people reaching out or spreading issues.

[Saoiray]

@yyy

Shouldn’t computer software [even if it is just a sql or non-sql database and not a blockchain backed system] reconcile balances almost in real time?

I’ll have to ask them on some of there here and see if I can get answers on that. When I did recently ask about payments and what’s going on, I was informed of the following:

That’s the problem with Uphold right now, since we pay with direct deposits. Gemini now also gets vBAT payouts, which gives the browser accounting numbers

We are in process of transitioning over to vBAT payouts for Uphold too

@Saoiray

with new system you’re speaking on in terms of vBAT payouts, how does the conversion take place?

Also, once you start vBAT payments will that also let the system include the monthly pay to be kept in our Monthly Statements within Brave Rewards?

I know there’s a link to click on that takes us to the dashboard within Uphold or Gemini to see the history of payments. But it’s kind of weird it’s not visible there like it is for those with unverified wallets.

Guess for clarity, asking if vBAT payments will only show in Uphold/Gemini as they do now or if there will be more documentation/history within the browser itself.

@Brave Employee

Yes, it will show in Monthly Statement, because when we send vBAT, it touches the browser first. When sent as vBAT, you claim it into the browser first. The the browser submits the vBAT to our servers to be claimed for real-BAT.

@Brave Employee

For Uphold payouts, we’re still doing direct deposits, but that is changing. For Gemini payouts, we’ve already transitioned over to vBAT payouts.

[Y7FCoconut]

you know in order for a scam to work very well, Brave has to come up more excuses while the owner loaded up with all our BAT rewards. Then later on- after 30days release to the public.

[immortal24]

I am having same issue. Even previously i have faced this issue.

[Egoista9]

Hey I’ve been receiving less pay out since last month and same thing for this month too.
Just 0.211 BAT and the earnings are 7.9 BAT
I think these rewards are scam and waste of time.

[Thrive]

Happy to report for the first time in many months, across Brave, Beta and Nightly on all devices (except android - haven’t checked) full estimated earnings have transferred over for payment on/around the 7th… yayyy, thank you for fixing it Brave!

[Thrive]

Update @tmancey. On android no change. Over the last few months estimated earnings keep carrying over and I keep getting rewarded with a tiny fraction of what I earned, usually 0.25 BAT or less - over and over again. Been back and forth with @Mattches and @steeven over this separately, so its well documented here and on DMs between us already. Estimated earnings on Brave stable version (kept updated) now 6.350, and yet again, only 0.148 is on its way whoopee! On Nightly (also kept updated) estimated earnings are at 6.412 and I’ve no idea what’s on the way - says nothing, last few months its been 0.25 BAT or less too, same problem as stable version.

On Nightly I haven’t had any ads across all devices for a while now, except one ad following update. Submitting ticket and logs separately on that one. They’re working fine on stable and beta… so far.

[Mattches]

Please seethe following thread for more information:

THREAD: "BAT payout significantly less than estimated earnings" issue

UPDATE: The actual bug involved in this issue has actually been fixed already and was pushed in the update to v1.40.x: The reason the issue appears to still be ongoing is likely due to to the amount of time required for the browser to process any payment tokens “stuck” in the browser. While it will vary for each individual user based on the amount of tokens that need to be processed and how long their browser has been running (among other factors), this issue will (for users who have updated…