Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:
- How do I opt into Brave Ads?
- Why am I not seeing Brave Ads?
- Windows 10 Ads Troubleshooting
- Rewards FAQ
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->
Briefly describe your issue:
Brave mobile app is crashing it is not opening at all I have 15 Bat coins in my accounts and the wallet is not verified because my region is not supported. There is no way to open the app again I tried clearing cache and storage, it didn’t work. Finall option is to reinstall the app. After reinstalling the app there is no bat coins in my account. I previously lost 3 bats with the same issue and this my third time I faced this issue. It is my bad to choosing brave app, If I didn’t use this app I didn’t lose any thing. My sincere suggest is to ban u r app like me so many people loosing their coins. Other wise u need to send my lost bat coins to me. It is going to be a big problem for the users.
What Operating System and Brave version are you using (Menu --> About Brave
)?
Android
Is your browser wallet currently verified? (yes/no)
No
What date did you verify your wallet?
Not remembered the date
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
No
Are you eligible for Brave Rewards (see here for list of supported regions)?
Yes
Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)?
No, but previously uphold worked right now it is not working.
**Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?
Yes
id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?**
Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?
Yes